No product, no refund. I ordered 4 yards of material- the web site aid it was available and in stock. They charged my credit card, then told me my item was out of stock and that they were canceling the order. That was a week ago. No refund, no fabric, and their website shows the same 4 yards as “available “. I will never buy anything from them.

My fabric go to store I love shopping for fabrics here. Their deals beat Joann's in a heartbeat and the price (fabric+shipping) altogether can't be beat. I have browsed their extensive fabric collection and have discovered fabrics I have never tried before suitable for dresses. I have always been impressed with the quality of the newly discovered fabrics. I love their percentage coupons applicable on every order. I believe their warehouse is in Georgia which is only 1 state away from where I am so my order gets to me quicker.

I ordered a “bolt” of white Kona brand… I ordered a “bolt” of white Kona brand cotton. Instead of arriving on a nice Kona labels bolt, it arrived flat and badly folded. In that condition it was utterly unusable, and I’m not even convinced it is really Kona brand.

Getting a Refund is a Total Mess I have no complaints about the fabric. My issue is with the company not refunding me on my returns. I have a small business and buy frequently from them. Sometimes I send fabric back. Refunds are supposed to be within 5-7 days, but I have been waiting 5-8 weeks. CS is nice and say they escalate my requests for refunds, but nothing ever happens. So I have lost the fabric, paid my credit card, and no refunds yet. Beware!

Excellent customer service! I recently made a purchase and didn't care for it. The photo online looked like a much smaller pattern. I asked to return the fabric and they refunded my money promptly.