No product, no refund. I ordered 4 yards of material- the web site aid it was available and in stock. They charged my credit card, then told me my item was out of stock and that they were canceling the order. That was a week ago. No refund, no fabric, and their website shows the same 4 yards as “available “. I will never buy anything from them.

Excellent customer service! I recently made a purchase and didn't care for it. The photo online looked like a much smaller pattern. I asked to return the fabric and they refunded my money promptly.

First Purchase Bad Experience This was my first and only purchase with Fabric.com . I found the exact same fabric priced significantly lower (less than half Fabric.com price) the next day. I contacted customer service who very curtly explained they did not price match and did not offer a small make good , coupon or discount Clearly, my business was not important to this company. I am returning the fabric and going else where. More because of attitude than price.....they also block negative reviews.

3 orders in last 60 days all with… 3 orders in last 60 days all with issues, 1st-ordered fabric, took them 1 week to inform me error in stock- told I can reorder, ok, but wait the price has gone up.no thanks 2nd- ordered-received-but wait... missing 3-1/2 yard of fabric (main part of order) 3rd- my order has been ''processing'' for 7 days, I was told 4 days ago its shipping out today. can't wait to see what happens now, not looking good my fabric friends.

FAKE item. Costly and long return process. Very disappointed. Item was fake - had no leather trimming and dodgy stitching. Went to Prada store to verify and they confirmed that the model was released in 2018 and should have saffiano leather trimming. Customer service defended the product however did not offer any insight on their "authentication" process or people and tried to make me feel like I'm crazy for trusting Prada. TBH it feels as if some kid or kids are running a flashy site selling to people that aren't as aware of how to spot fakes. I had to pay 15e to return the item and was not refunded my original 20e that I paid for shipping. They also initially "couldn't find my package" after I had sent it back with tracking- all very suspicious. In the end I was forced to pay 35e and go through multi hoops over the course of weeks to get reimbursed, It is a shame, there are so many of these untrustworthy "authenticated" sites.