Aliya
GBI purchased out door material for my… I purchased out door material for my outdoor furniture. The material is not outdoor material as the material started getting moldy within six months. I had the previous fabric for 12 years and it never got moldy. It looked old that is why I replaced the fabric. I purchased 13 yards, paid to have the cushions re-upholstered. Cost of $1,000 that I basically through in the garbage.i was having issue while return but their company customer is great their help which is =eight four five 521 ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC I SENT THIS GARBAGE PRODUCT TO THE COMPANY ON THE DATE 18-03-2021 I PURCHASED IS ON 18-12-2021 FABRIC FABRIC FABRIC !!!!!!!!!!!!!!!!!!!!!!!!
A. Leclear
GBGetting a Refund is a Total Mess I have no complaints about the fabric. My issue is with the company not refunding me on my returns. I have a small business and buy frequently from them. Sometimes I send fabric back. Refunds are supposed to be within 5-7 days, but I have been waiting 5-8 weeks. CS is nice and say they escalate my requests for refunds, but nothing ever happens. So I have lost the fabric, paid my credit card, and no refunds yet. Beware!
Antoinette Smalley
GBCustomer Service Warning. 10/26/18 My only order though Fabric.com is not going well. Aside from being bombarded with daily unwanted email solicitations, 1. my order was never acknowledged, 2. My telephone inquiry was met with hostility, 3. I was sent directly to voice mail when I asked to speak to a supervisor 4. My added $40 payment for expedited delivery should arrive in 7 days. 5. Email remains unanswered after 3 days. 6. No tracking number though they say the order was shipped. This company leaves lots to be desired. It's not for me. I should have heeded the many review warnings.
Barbara Anderson
GBExcellent customer service! I recently made a purchase and didn't care for it. The photo online looked like a much smaller pattern. I asked to return the fabric and they refunded my money promptly.
A. Pryor
GBAbsolutely worst company I’ve dealt… Absolutely worst company I’ve dealt with. I asked for details of my order and said it’s been a week and all I got was “actually you made your order on the 5th so it’s not been a week” 🤬 how rude is that, and they still give me any details, I’ve spent £200 and now I’m worried I’m not going to get the items or my money back