Good range, shady advertising, bad customer service. I like their fabrics, and that's it. They have more than once listed fabrics as in stock when they weren't. I'm shipping a small order, so they don't care, and they make that very clear when things go wrong. When I had to reorder a certain fabric because they were out of stock I had to pay shipping again, almost three times the price of the actual fabric. I explained to them that this was because of their mistake, and got a ten dollar discount. To offset a 32 dollar shipping fee. Calling them out on this got nothing. This is, of course, after around three weeks of very slow communication from them. Not recommended.

The security take us super … The security take us super aggressively out and they were nearly break my friend arm ,my face has been smashed by security and my Jaw bone has been smashed to floor. There were 14 security around us and we and none of others had any idea what is the reason to do this us. We are not racist or we have no any particular reason to have anything like that. But we feel like we been attacked and droppp all the way back to our feelings and treated as hell. Now I am at home and to be honest thinking what do I have done,as I am a community worker as well I do dwliver food for free for people who need. So I am trying my best but it looks like without any reason,you can be attacted. Not sure what is going on in london but this is definetely a bad example how to restart parties or whatever. Here is a picture of the Manager of the security who were in charge and force us to delete all pictures and videos

I ordered a “bolt” of white Kona brand… I ordered a “bolt” of white Kona brand cotton. Instead of arriving on a nice Kona labels bolt, it arrived flat and badly folded. In that condition it was utterly unusable, and I’m not even convinced it is really Kona brand.

FAKE item. Costly and long return process. Very disappointed. Item was fake - had no leather trimming and dodgy stitching. Went to Prada store to verify and they confirmed that the model was released in 2018 and should have saffiano leather trimming. Customer service defended the product however did not offer any insight on their "authentication" process or people and tried to make me feel like I'm crazy for trusting Prada. TBH it feels as if some kid or kids are running a flashy site selling to people that aren't as aware of how to spot fakes. I had to pay 15e to return the item and was not refunded my original 20e that I paid for shipping. They also initially "couldn't find my package" after I had sent it back with tracking- all very suspicious. In the end I was forced to pay 35e and go through multi hoops over the course of weeks to get reimbursed, It is a shame, there are so many of these untrustworthy "authenticated" sites.

Getting a Refund is a Total Mess I have no complaints about the fabric. My issue is with the company not refunding me on my returns. I have a small business and buy frequently from them. Sometimes I send fabric back. Refunds are supposed to be within 5-7 days, but I have been waiting 5-8 weeks. CS is nice and say they escalate my requests for refunds, but nothing ever happens. So I have lost the fabric, paid my credit card, and no refunds yet. Beware!