Very nice looking product The towel warmer looks very nice. I am sure it is size as advertised— but It is too narrow to drape a bath towel over in any “neat” way, Even folded in half. That is not their fault. I should have folded a towel and measured it before purchasing. It is a solid piece. It certainly looks a lot better than others I saw on display at big box stores. This looks like an art piece on the wall! I looked for a long time to find a longer one that had adjustable heat dial I have to read instructions about the dial because it should have. variations for temp but so far I just figured on and off. I had this installed as part of a remodel so I have to find where they put instructions!! It was packed very well for shipment. Ends up they delivered in alot of snow and box fell over and got buried in snow—- but all was fine and actual product was well protected.

Customer service Bathroom Butler answers the phone when you call. The customer service is excellent. They also ship their products very well packaged. I am very pleased with my purchase.

Tremendous experience! Bought their longest towel bar. Excellent product, timely shipping, great service.

My supplemental order arrived undamaged the very next day. From my interactions - a great company focused on quality and customer service. ...John B My supplemental order arrived the very next day nicely packaged and undamaged. A great company focused on quality and exceptional customer service. ...John B

Shipping was very fast Shipping was very fast. The rack we bought could use more bars and be longer to accommodate larger bath towels to heat evenly. Other wise, we’re enjoying the product.