I have no problem with the product but… I have no problem with the product but I need to return it and no one responds to my emails 🤷‍♀️ Turns out they did respond very promptly…. I always forget to check my spam… so my bad!!!!

Overall happy with the purchase Product shipped promptly and was packaged well. The product appears to be of good quality. The installation was fairly easy (it took some time) and it looks good. We put it in use and it seems to work well. If you are looking for something like this I would give it a try.

Customer service Bathroom Butler answers the phone when you call. The customer service is excellent. They also ship their products very well packaged. I am very pleased with my purchase.

Very nice looking product The towel warmer looks very nice. I am sure it is size as advertised— but It is too narrow to drape a bath towel over in any “neat” way, Even folded in half. That is not their fault. I should have folded a towel and measured it before purchasing. It is a solid piece. It certainly looks a lot better than others I saw on display at big box stores. This looks like an art piece on the wall! I looked for a long time to find a longer one that had adjustable heat dial I have to read instructions about the dial because it should have. variations for temp but so far I just figured on and off. I had this installed as part of a remodel so I have to find where they put instructions!! It was packed very well for shipment. Ends up they delivered in alot of snow and box fell over and got buried in snow—- but all was fine and actual product was well protected.

Happy with the products and customer service I ordered the towel bar and some robe hooks. The products came promptly. When I called customer service because one item was missing, they took cared of it right away. Clearly a business that cares about their service and customer satisfaction.