Shipping was very fast Shipping was very fast. The rack we bought could use more bars and be longer to accommodate larger bath towels to heat evenly. Other wise, we’re enjoying the product.

Great service Though packaged well, our towel bar had concealed damage. Bathroom Butler quickly sent a replacement and a return label for the defective bar.

The site was informative The site was informative, the videos were helpful. The price was great, lots of reminders with the packaging and site. Can't wait to install it!!

Very nice looking product The towel warmer looks very nice. I am sure it is size as advertised— but It is too narrow to drape a bath towel over in any “neat” way, Even folded in half. That is not their fault. I should have folded a towel and measured it before purchasing. It is a solid piece. It certainly looks a lot better than others I saw on display at big box stores. This looks like an art piece on the wall! I looked for a long time to find a longer one that had adjustable heat dial I have to read instructions about the dial because it should have. variations for temp but so far I just figured on and off. I had this installed as part of a remodel so I have to find where they put instructions!! It was packed very well for shipment. Ends up they delivered in alot of snow and box fell over and got buried in snow—- but all was fine and actual product was well protected.

Happy with the products and customer service I ordered the towel bar and some robe hooks. The products came promptly. When I called customer service because one item was missing, they took cared of it right away. Clearly a business that cares about their service and customer satisfaction.