Very nice looking product The towel warmer looks very nice. I am sure it is size as advertised— but It is too narrow to drape a bath towel over in any “neat” way, Even folded in half. That is not their fault. I should have folded a towel and measured it before purchasing. It is a solid piece. It certainly looks a lot better than others I saw on display at big box stores. This looks like an art piece on the wall! I looked for a long time to find a longer one that had adjustable heat dial I have to read instructions about the dial because it should have. variations for temp but so far I just figured on and off. I had this installed as part of a remodel so I have to find where they put instructions!! It was packed very well for shipment. Ends up they delivered in alot of snow and box fell over and got buried in snow—- but all was fine and actual product was well protected.

The site was informative The site was informative, the videos were helpful. The price was great, lots of reminders with the packaging and site. Can't wait to install it!!

Customer service Bathroom Butler answers the phone when you call. The customer service is excellent. They also ship their products very well packaged. I am very pleased with my purchase.

Excellent product Excellent product, fast shipping, no static.

Great experience...quality products Great experience...quality products, top notch customer service. Received order quickly and in perfect condition. However, I mistakenly ordered product with the wrong finish, but Dean worked with me to return those items and replace with the correct finish. Again, very quick turn around time.