Empava Cooktop Frustrating to Use We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep trying to turn it on, and if you're lucky, eventually it ignites. Now approximately one year of ownership, the large middle burned won't ignite. We thought it might've been clogged, and took everything apart and cleaned it out. We reached out to corporate via their website, but no company representative responded. We wish we would've kept our Whirlpool cooktop.

Company is a nightmare Their cooktop stopped working after 7 months. Then the real nightmare began. Empava seems to have one guy named Aaron who handles customer service calls in the US. I called and told him there was a loud pop and it no longer worked. He told me they would ship a new one the next day and would send me a tracking number. Great. A week later nothing. Called, got Aaron again. Told me the same thing. Few days go by I get an email saying a replacement has been shipped, but didn't get a tracking number. Ten days later the new cooktop arrives, only its a range hood, not a cooktop. Called customer service again. No answer this time. Left a couple of message over the next couple of days and no call back. Tried their online chat, no one responds there. Sent more emails. They ask me to open the box and take pictures to prove its not a cooktop. Did that. Then they ask me to seal the box back up and arrange with Fed Ex myself to come get the item they sent! The box is still sitting on my living room floor because Fed Ex never showed up. They finally send me a new cooktop a couple of days ago, but its a different model and size than the one I bought and leaves a slight gap in coverage at the back. I write customer service again telling them at the very least I need a trim kit to cover the gap. They write back and say they don't have a trim kit and "Could you please keep it?" This is exhausting. I give up. Never Empava again. Ever.

Moved in with junk empava appliances Moved into a rental. Empava oven and stove. Total junk. Stove had a broken door seal. Unable to find a replacement anywhere other than “one” from eBay for 80 dollars. Contacted Empala multiple times with no avail. Send us twenty dollars through PayPal they said. I asked for a part number and would be happy to buy the part. Never happened. Questionable. Now the overly complicated stove won’t turn on. Total junk. At least have parts available and decent customer service. There are a lot of brands I would prefer not to purchase but they are looking great compared to empava. Junk,junk,junk!!!

Empava range checked all the boxes Took me a few months of shopping to finally decide on an Empava range. I wanted simple controls, high btu, convection fan, commercial look and black enamel top. Empava checked all the boxes. Ordering process was simple. Range came within a week but alas somewhere in route to me, it was damaged. Knowing that I would not see the crushed side (btw, the sides of these ranges are reminiscent of art deco style, very beautiful) I decided to make it work and accepted a partial refund. If you order and have questions, be patient, you will have at least a 24 hour delay due to time difference. Seems as if all communication comes from over seas. Bottom line, pleased with the range so far.

Love this oven We replaced a working 1980's 3/4 size oven with this new one, and are very happy with it. The only thing is that it shows a temperature less than what was input, but the food is cooked to perfection. Will recommend to anyone. Beautiful product, in addition!!