Terrible customer service I bought an Empava 36” induction cooktop. It worked decent but started malfunctioning 1 month out of warranty. My first call I was able to speak to a support rep who had me email proof of purchase and a video of the problem. Since then I received 2 very vague emails on parts that I need and it almost seems like a scam the way I was told to order the parts. I have called countless times with no answer and left several messages with no return call. I would not recommend due to this being the worst customer service I have dealt with. I have recently started a kitchen and bath remodeling business and guess what brand I will not be recommending. Update!! Since writing this review I was contacted by Empava customer service and they sent the parts I needed free of charge.

No instructions. Doesn't heat up. We purchased a brand new 24" electric wall oven Model #24WOC17. The instruction manual doesn't explain how to use the oven. The oven never heats up to the temperature I select. I begining to think it's defective and not user error. The fan is always blowing out the front. This is really frustrating. I can't find any info about how to use the oven on their website. Yes it was a good price and easy to install but it doesn't work properly.

Outstanding quality! The Empava appliances are outstanding! Excellent quality. The shipping was quick considering mine came cross country. The customer service is excellent and very responsive. Value is spectacular. I'm very pleased and will return for more ( wall ovens, pizza oven and wine fridge).

I called the technical assistance line… I called the technical assistance line twice during the install/test process, and both times my calls were quickly answered by a friendly and helpful representative. and my questions were quickly and clearly answered. Very pleased with the products quality for the price, and VERY impressed with the customer service.

The stovetop is fabulous The stovetop is wonderful. It looks clean, contemporary and is easy to use. It was a money well spent. We did have a delivery issue when the first one arrived shattered. Not sure if more styrofoam would have helped as it looked like the deliverers might have stepped on box. Empava customer service was wonderful and a replacement unit was shipped right away.