Someone finally called and listened to… Someone finally called and listened to me about FedEx deliveries. The FedEx driver service guy is a scary rude man. I don’t want him on my property and I appreciate that your company is re-shipping my oven with UPS. Thank you very much.

No instructions. Doesn't heat up. We purchased a brand new 24" electric wall oven Model #24WOC17. The instruction manual doesn't explain how to use the oven. The oven never heats up to the temperature I select. I begining to think it's defective and not user error. The fan is always blowing out the front. This is really frustrating. I can't find any info about how to use the oven on their website. Yes it was a good price and easy to install but it doesn't work properly.

Moved in with junk empava appliances Moved into a rental. Empava oven and stove. Total junk. Stove had a broken door seal. Unable to find a replacement anywhere other than “one” from eBay for 80 dollars. Contacted Empala multiple times with no avail. Send us twenty dollars through PayPal they said. I asked for a part number and would be happy to buy the part. Never happened. Questionable. Now the overly complicated stove won’t turn on. Total junk. At least have parts available and decent customer service. There are a lot of brands I would prefer not to purchase but they are looking great compared to empava. Junk,junk,junk!!!

The stovetop is fabulous The stovetop is wonderful. It looks clean, contemporary and is easy to use. It was a money well spent. We did have a delivery issue when the first one arrived shattered. Not sure if more styrofoam would have helped as it looked like the deliverers might have stepped on box. Empava customer service was wonderful and a replacement unit was shipped right away.

Great so far I bought my Empava cooktop online and it was delivered sooner than expected, so that was great. The installation was quite easy too. I basically took my old cooktop out and dropped in the new one. I did have to reuse my old gas line adapter for the gas hose connection. The Empava looks nice and started up great! I’ve only had it for a week so I don’t know how durable it’s going to be long term.