They forgot a few things in my original… They forgot a few things in my original order. I did not receive the Spa Bright and Clear Spa. They did say they would ship it out with my next order when I ordered the pre-filter in which I still did not get nor did I get any sort of tracking information. This has been terrible customer service.

Poor Customer Service I ordered two products from barefoot spas. I had to reach out to them to see when the items were going to be shipped. Had been a while since I ordered the two products and my account was charged immediately but shipment had not occurred. I emailed to see when barefoot spas was going to mail my package. To date I still have not gotten a response. Finally I received a shipment notice that both items were being shipped. When the package arrived, there was only one of the items ordered. I have called barefoot spas customer service number, which no one answered. I left a message on the recording with my order number, name, phone number and the reason for calling. To date I have not received a return call nor have I received my other product that has been paid for.

Anthony and Justin did a fantastic job… Anthony and Justin did a fantastic job repairing/Replacing the Balboa Topside panel that went bad very shortly (couple of weeks) after the spa was up and running. They were very helpful in helping us better understand certain features of our spa as well as show us how to remove and clean the fountain strainers that seem need cleaning quite often as they get clogged with hair and debris. We have been enjoying our swim spas and hope to get many many years of use and enjoyment from it. I give this experience. 5 Stars, Purchasing experience 3.5 Stars Delivery experience 2 Stars

I ordered a renewal of spa chemicals… I ordered a renewal of spa chemicals and after a month of sitting with simply an order confirmation, I received no shipping notification. I had to reach out to customer service, only to find that half the order was out of stock. I currently have paid in full and received only half my order that I had to track down. Normally it's best practice if an item is out of stock to notify the customer that their delivery will be late or offer an alternative. This isn't the first time I've been disappointed with this company though.

The spa is excellent Sales Team Not The spa is excellent The sales people cost them 5 stars. I was dealing with one rep and his son butted his way into to our discussion My wife had to tell him to stop interrupting while she was talking. He completed the paperwork for the sale and added in hidden costs without an explanation. The service department and the product are awesome but the representatives on the sales side cost Barefoot a 5 star review