VERY very poor customer service VERY very poor customer service. To begin with they sell you a hotub and there's no owner's manual....nothing they don't even have one in print. Ok so after just one year of having the hotub (that we bought brand new) we had to contact Barefoot spa because it stopped heating and it was tripping the ground fault breaker. Barefoot told us it was the control panel that was bad and a new one would cost $380. We got the board from them and the technician that came out told us our board was fine, that it was the heating element that was bad and causing the breaker to trip not the control board. We returned the board to barefoot and and still waiting 3 months later for them to credit us back for it..nothing yet still. DO NOT BUY from these people!!!!

Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

Great products! Great products! Never fails to impress me how simple and easy yet perfect Barefoot products make my spa! Thanks for the “Easy Button”!

I was late getting home for my… I was late getting home for my appointment and I thought I had missed my scheduled window. I was pleasantly surprised to see that The tech took the initiative to inspect the hot, locate the problem and fix the problem in my absence. Thanks to Carl I’ll be in my hot tub for the holiday!

The ordering and delivery went well The ordering and delivery went well, what I don’t care for is how quickly these cushions start to ooze the coating into my hot tub. This is my third one is 5 years and the only reason the last one lasted is because I wrapped it in Saran Wrap. I had sent a similar complaint last time but I. Am sure the negative reviews get ignored.