Poor Customer Service I ordered two products from barefoot spas. I had to reach out to them to see when the items were going to be shipped. Had been a while since I ordered the two products and my account was charged immediately but shipment had not occurred. I emailed to see when barefoot spas was going to mail my package. To date I still have not gotten a response. Finally I received a shipment notice that both items were being shipped. When the package arrived, there was only one of the items ordered. I have called barefoot spas customer service number, which no one answered. I left a message on the recording with my order number, name, phone number and the reason for calling. To date I have not received a return call nor have I received my other product that has been paid for.

Anthony and Justin did a fantastic job… Anthony and Justin did a fantastic job repairing/Replacing the Balboa Topside panel that went bad very shortly (couple of weeks) after the spa was up and running. They were very helpful in helping us better understand certain features of our spa as well as show us how to remove and clean the fountain strainers that seem need cleaning quite often as they get clogged with hair and debris. We have been enjoying our swim spas and hope to get many many years of use and enjoyment from it. I give this experience. 5 Stars, Purchasing experience 3.5 Stars Delivery experience 2 Stars

The salesman The salesman, Jason, really made our overall purchase exceptional. He helped us decide which spa we wanted, was a phone call away when I needed additional help and always very kind. We love our spa! Customer service was also exceptional.

Only got 2 of the items I ordered Only got 2 of the items I ordered - two weeks after I placed the Oder - the other is on back order

Basically happy with my experience and spa Purchase group was friendly but didn’t answer the phone when I tried to call back. Delivery was quick and delivery people were good, the spa is really nice though I’m not used to a spa running constantly my old spa cycled and I’m feeling like that maybe saved energy, time will tell there. Giving a 4 because I did get a quality product at a fair price and when in contact representatives were good to work with.