VERY very poor customer service VERY very poor customer service. To begin with they sell you a hotub and there's no owner's manual....nothing they don't even have one in print. Ok so after just one year of having the hotub (that we bought brand new) we had to contact Barefoot spa because it stopped heating and it was tripping the ground fault breaker. Barefoot told us it was the control panel that was bad and a new one would cost $380. We got the board from them and the technician that came out told us our board was fine, that it was the heating element that was bad and causing the breaker to trip not the control board. We returned the board to barefoot and and still waiting 3 months later for them to credit us back for it..nothing yet still. DO NOT BUY from these people!!!!

Scott Witter I E-mailed a Scott Witter about information pertaining to a spa I purchased and within minutes on a Sunday, he called me. In addition, he was very patient and congenial, and answered other questions pertinent to other spas. Finally, I did not expect him to get back with me until next week. This guy is the bomb. He answered all my questions and is just a down to earth gentleman. You folks have a gold mine. Don't lose him!

A Great Investment The sales staff clearly explained the features of different types of spas. After we made our purchase, the customer support center was able to field questions. The electrician had when installing our hot tub. We’ve used it for six months now and are absolutely delighted with the performance of the tub. It’s easy to operate and very comfortable inside. We are so glad we made this purchase!

I ordered two medium replacement head… I ordered two medium replacement head rests with two prongs. One fit perfectly. The other did not fit as the prongs don't match up and we didn't want to force it on and end up snapping the prongs off. I emailed them and they responded quickly asking for several pictures. They said it appears to be out of alignment and their solution is to bend the head rest or squish it together to make it fit on the prongs. I haven't tried that yet because I am worried it will snap off the prongs.

They forgot a few things in my original… They forgot a few things in my original order. I did not receive the Spa Bright and Clear Spa. They did say they would ship it out with my next order when I ordered the pre-filter in which I still did not get nor did I get any sort of tracking information. This has been terrible customer service.