A Great Investment The sales staff clearly explained the features of different types of spas. After we made our purchase, the customer support center was able to field questions. The electrician had when installing our hot tub. We’ve used it for six months now and are absolutely delighted with the performance of the tub. It’s easy to operate and very comfortable inside. We are so glad we made this purchase!

Delivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy

Poor Customer Service I ordered two products from barefoot spas. I had to reach out to them to see when the items were going to be shipped. Had been a while since I ordered the two products and my account was charged immediately but shipment had not occurred. I emailed to see when barefoot spas was going to mail my package. To date I still have not gotten a response. Finally I received a shipment notice that both items were being shipped. When the package arrived, there was only one of the items ordered. I have called barefoot spas customer service number, which no one answered. I left a message on the recording with my order number, name, phone number and the reason for calling. To date I have not received a return call nor have I received my other product that has been paid for.

Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

Basically happy with my experience and spa Purchase group was friendly but didn’t answer the phone when I tried to call back. Delivery was quick and delivery people were good, the spa is really nice though I’m not used to a spa running constantly my old spa cycled and I’m feeling like that maybe saved energy, time will tell there. Giving a 4 because I did get a quality product at a fair price and when in contact representatives were good to work with.