The spa is excellent Sales Team Not The spa is excellent The sales people cost them 5 stars. I was dealing with one rep and his son butted his way into to our discussion My wife had to tell him to stop interrupting while she was talking. He completed the paperwork for the sale and added in hidden costs without an explanation. The service department and the product are awesome but the representatives on the sales side cost Barefoot a 5 star review

Delivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy

First time Spa owner We attended a blowout sale in Manassas, VA in January. With in a week we had delivery of our spa. Once we had things up and running, I ran into an issue. I was able to find a Facebook group for owners to see if the issue I had was something I could fix. The sales manager that sold us the spa, responded with in an hour to my post. We had a trouble ticket submitted and new parts ordered with a day or two. The warranty work was quickly scheduled with in a week once I received the parts. So far, excellent service, customer service, and product. Folks need to have a real expectation when making a purchase such as this.

Poor Customer Service I ordered two products from barefoot spas. I had to reach out to them to see when the items were going to be shipped. Had been a while since I ordered the two products and my account was charged immediately but shipment had not occurred. I emailed to see when barefoot spas was going to mail my package. To date I still have not gotten a response. Finally I received a shipment notice that both items were being shipped. When the package arrived, there was only one of the items ordered. I have called barefoot spas customer service number, which no one answered. I left a message on the recording with my order number, name, phone number and the reason for calling. To date I have not received a return call nor have I received my other product that has been paid for.

Great products! Great products! Never fails to impress me how simple and easy yet perfect Barefoot products make my spa! Thanks for the “Easy Button”!