My order was incomplete because you… My order was incomplete because you were out of spa bright. The problem is that I had to call to find this out rather than getting an email to let me know this. A quick email or text saying the order for spa bright will come later would be helpful

VERY very poor customer service VERY very poor customer service. To begin with they sell you a hotub and there's no owner's manual....nothing they don't even have one in print. Ok so after just one year of having the hotub (that we bought brand new) we had to contact Barefoot spa because it stopped heating and it was tripping the ground fault breaker. Barefoot told us it was the control panel that was bad and a new one would cost $380. We got the board from them and the technician that came out told us our board was fine, that it was the heating element that was bad and causing the breaker to trip not the control board. We returned the board to barefoot and and still waiting 3 months later for them to credit us back for it..nothing yet still. DO NOT BUY from these people!!!!

Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

The spa is excellent Sales Team Not The spa is excellent The sales people cost them 5 stars. I was dealing with one rep and his son butted his way into to our discussion My wife had to tell him to stop interrupting while she was talking. He completed the paperwork for the sale and added in hidden costs without an explanation. The service department and the product are awesome but the representatives on the sales side cost Barefoot a 5 star review

Anthony and Justin did a fantastic job… Anthony and Justin did a fantastic job repairing/Replacing the Balboa Topside panel that went bad very shortly (couple of weeks) after the spa was up and running. They were very helpful in helping us better understand certain features of our spa as well as show us how to remove and clean the fountain strainers that seem need cleaning quite often as they get clogged with hair and debris. We have been enjoying our swim spas and hope to get many many years of use and enjoyment from it. I give this experience. 5 Stars, Purchasing experience 3.5 Stars Delivery experience 2 Stars