The spa is excellent Sales Team Not The spa is excellent The sales people cost them 5 stars. I was dealing with one rep and his son butted his way into to our discussion My wife had to tell him to stop interrupting while she was talking. He completed the paperwork for the sale and added in hidden costs without an explanation. The service department and the product are awesome but the representatives on the sales side cost Barefoot a 5 star review

I was late getting home for my… I was late getting home for my appointment and I thought I had missed my scheduled window. I was pleasantly surprised to see that The tech took the initiative to inspect the hot, locate the problem and fix the problem in my absence. Thanks to Carl I’ll be in my hot tub for the holiday!

I ordered two medium replacement head… I ordered two medium replacement head rests with two prongs. One fit perfectly. The other did not fit as the prongs don't match up and we didn't want to force it on and end up snapping the prongs off. I emailed them and they responded quickly asking for several pictures. They said it appears to be out of alignment and their solution is to bend the head rest or squish it together to make it fit on the prongs. I haven't tried that yet because I am worried it will snap off the prongs.

Only got 2 of the items I ordered Only got 2 of the items I ordered - two weeks after I placed the Oder - the other is on back order

Delivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy