Only got 2 of the items I ordered Only got 2 of the items I ordered - two weeks after I placed the Oder - the other is on back order

I ordered two medium replacement head… I ordered two medium replacement head rests with two prongs. One fit perfectly. The other did not fit as the prongs don't match up and we didn't want to force it on and end up snapping the prongs off. I emailed them and they responded quickly asking for several pictures. They said it appears to be out of alignment and their solution is to bend the head rest or squish it together to make it fit on the prongs. I haven't tried that yet because I am worried it will snap off the prongs.

Basically happy with my experience and spa Purchase group was friendly but didn’t answer the phone when I tried to call back. Delivery was quick and delivery people were good, the spa is really nice though I’m not used to a spa running constantly my old spa cycled and I’m feeling like that maybe saved energy, time will tell there. Giving a 4 because I did get a quality product at a fair price and when in contact representatives were good to work with.

A Great Investment The sales staff clearly explained the features of different types of spas. After we made our purchase, the customer support center was able to field questions. The electrician had when installing our hot tub. We’ve used it for six months now and are absolutely delighted with the performance of the tub. It’s easy to operate and very comfortable inside. We are so glad we made this purchase!

Delivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy