Only got 2 of the items I ordered Only got 2 of the items I ordered - two weeks after I placed the Oder - the other is on back order

Basically happy with my experience and spa Purchase group was friendly but didn’t answer the phone when I tried to call back. Delivery was quick and delivery people were good, the spa is really nice though I’m not used to a spa running constantly my old spa cycled and I’m feeling like that maybe saved energy, time will tell there. Giving a 4 because I did get a quality product at a fair price and when in contact representatives were good to work with.

Delivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy

I was late getting home for my… I was late getting home for my appointment and I thought I had missed my scheduled window. I was pleasantly surprised to see that The tech took the initiative to inspect the hot, locate the problem and fix the problem in my absence. Thanks to Carl I’ll be in my hot tub for the holiday!

Anthony and Justin did a fantastic job… Anthony and Justin did a fantastic job repairing/Replacing the Balboa Topside panel that went bad very shortly (couple of weeks) after the spa was up and running. They were very helpful in helping us better understand certain features of our spa as well as show us how to remove and clean the fountain strainers that seem need cleaning quite often as they get clogged with hair and debris. We have been enjoying our swim spas and hope to get many many years of use and enjoyment from it. I give this experience. 5 Stars, Purchasing experience 3.5 Stars Delivery experience 2 Stars