Justin Kenney
GBFirst time Spa owner We attended a blowout sale in Manassas, VA in January. With in a week we had delivery of our spa. Once we had things up and running, I ran into an issue. I was able to find a Facebook group for owners to see if the issue I had was something I could fix. The sales manager that sold us the spa, responded with in an hour to my post. We had a trouble ticket submitted and new parts ordered with a day or two. The warranty work was quickly scheduled with in a week once I received the parts. So far, excellent service, customer service, and product. Folks need to have a real expectation when making a purchase such as this.
Cynthia Guzewicz
GBThe salesman The salesman, Jason, really made our overall purchase exceptional. He helped us decide which spa we wanted, was a phone call away when I needed additional help and always very kind. We love our spa! Customer service was also exceptional.
Jonathan Ellison
GBI ordered a renewal of spa chemicals… I ordered a renewal of spa chemicals and after a month of sitting with simply an order confirmation, I received no shipping notification. I had to reach out to customer service, only to find that half the order was out of stock. I currently have paid in full and received only half my order that I had to track down. Normally it's best practice if an item is out of stock to notify the customer that their delivery will be late or offer an alternative. This isn't the first time I've been disappointed with this company though.
Tim Sinnott
GBDelivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy
Cassandra
GBbarefoot spa 57 LP We purchased the barefoot spa 57 LP hot tub at a Hampton Roads event. It looks great and comfortable. Currently, we are in the process of scheduling and electrician, hence, we have not actually experienced our hot tub, yet. We were extremely happy with the delivery service.