Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

Scott Witter I E-mailed a Scott Witter about information pertaining to a spa I purchased and within minutes on a Sunday, he called me. In addition, he was very patient and congenial, and answered other questions pertinent to other spas. Finally, I did not expect him to get back with me until next week. This guy is the bomb. He answered all my questions and is just a down to earth gentleman. You folks have a gold mine. Don't lose him!

I ordered a renewal of spa chemicals… I ordered a renewal of spa chemicals and after a month of sitting with simply an order confirmation, I received no shipping notification. I had to reach out to customer service, only to find that half the order was out of stock. I currently have paid in full and received only half my order that I had to track down. Normally it's best practice if an item is out of stock to notify the customer that their delivery will be late or offer an alternative. This isn't the first time I've been disappointed with this company though.

The ordering and delivery went well The ordering and delivery went well, what I don’t care for is how quickly these cushions start to ooze the coating into my hot tub. This is my third one is 5 years and the only reason the last one lasted is because I wrapped it in Saran Wrap. I had sent a similar complaint last time but I. Am sure the negative reviews get ignored.

They forgot a few things in my original… They forgot a few things in my original order. I did not receive the Spa Bright and Clear Spa. They did say they would ship it out with my next order when I ordered the pre-filter in which I still did not get nor did I get any sort of tracking information. This has been terrible customer service.