I ordered two medium replacement head… I ordered two medium replacement head rests with two prongs. One fit perfectly. The other did not fit as the prongs don't match up and we didn't want to force it on and end up snapping the prongs off. I emailed them and they responded quickly asking for several pictures. They said it appears to be out of alignment and their solution is to bend the head rest or squish it together to make it fit on the prongs. I haven't tried that yet because I am worried it will snap off the prongs.

Basically happy with my experience and spa Purchase group was friendly but didn’t answer the phone when I tried to call back. Delivery was quick and delivery people were good, the spa is really nice though I’m not used to a spa running constantly my old spa cycled and I’m feeling like that maybe saved energy, time will tell there. Giving a 4 because I did get a quality product at a fair price and when in contact representatives were good to work with.

Scott Witter I E-mailed a Scott Witter about information pertaining to a spa I purchased and within minutes on a Sunday, he called me. In addition, he was very patient and congenial, and answered other questions pertinent to other spas. Finally, I did not expect him to get back with me until next week. This guy is the bomb. He answered all my questions and is just a down to earth gentleman. You folks have a gold mine. Don't lose him!

First time Spa owner We attended a blowout sale in Manassas, VA in January. With in a week we had delivery of our spa. Once we had things up and running, I ran into an issue. I was able to find a Facebook group for owners to see if the issue I had was something I could fix. The sales manager that sold us the spa, responded with in an hour to my post. We had a trouble ticket submitted and new parts ordered with a day or two. The warranty work was quickly scheduled with in a week once I received the parts. So far, excellent service, customer service, and product. Folks need to have a real expectation when making a purchase such as this.

My order was incomplete because you… My order was incomplete because you were out of spa bright. The problem is that I had to call to find this out rather than getting an email to let me know this. A quick email or text saying the order for spa bright will come later would be helpful