Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

Only got 2 of the items I ordered Only got 2 of the items I ordered - two weeks after I placed the Oder - the other is on back order

I ordered a renewal of spa chemicals… I ordered a renewal of spa chemicals and after a month of sitting with simply an order confirmation, I received no shipping notification. I had to reach out to customer service, only to find that half the order was out of stock. I currently have paid in full and received only half my order that I had to track down. Normally it's best practice if an item is out of stock to notify the customer that their delivery will be late or offer an alternative. This isn't the first time I've been disappointed with this company though.

Delivery was right on time… boys knew… Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy

They forgot a few things in my original… They forgot a few things in my original order. I did not receive the Spa Bright and Clear Spa. They did say they would ship it out with my next order when I ordered the pre-filter in which I still did not get nor did I get any sort of tracking information. This has been terrible customer service.