I was late getting home for my… I was late getting home for my appointment and I thought I had missed my scheduled window. I was pleasantly surprised to see that The tech took the initiative to inspect the hot, locate the problem and fix the problem in my absence. Thanks to Carl I’ll be in my hot tub for the holiday!

The salesman The salesman, Jason, really made our overall purchase exceptional. He helped us decide which spa we wanted, was a phone call away when I needed additional help and always very kind. We love our spa! Customer service was also exceptional.

Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

Poor Customer Service I ordered two products from barefoot spas. I had to reach out to them to see when the items were going to be shipped. Had been a while since I ordered the two products and my account was charged immediately but shipment had not occurred. I emailed to see when barefoot spas was going to mail my package. To date I still have not gotten a response. Finally I received a shipment notice that both items were being shipped. When the package arrived, there was only one of the items ordered. I have called barefoot spas customer service number, which no one answered. I left a message on the recording with my order number, name, phone number and the reason for calling. To date I have not received a return call nor have I received my other product that has been paid for.

My order was incomplete because you… My order was incomplete because you were out of spa bright. The problem is that I had to call to find this out rather than getting an email to let me know this. A quick email or text saying the order for spa bright will come later would be helpful