The ordering and delivery went well The ordering and delivery went well, what I don’t care for is how quickly these cushions start to ooze the coating into my hot tub. This is my third one is 5 years and the only reason the last one lasted is because I wrapped it in Saran Wrap. I had sent a similar complaint last time but I. Am sure the negative reviews get ignored.

I ordered two medium replacement head… I ordered two medium replacement head rests with two prongs. One fit perfectly. The other did not fit as the prongs don't match up and we didn't want to force it on and end up snapping the prongs off. I emailed them and they responded quickly asking for several pictures. They said it appears to be out of alignment and their solution is to bend the head rest or squish it together to make it fit on the prongs. I haven't tried that yet because I am worried it will snap off the prongs.

Trying to figure out the replacement… Trying to figure out the replacement sizes of head pads online was difficult. I made a call to customer service, she was terrific, explained the sizes weren't correct on the website also suggested that I should remove the pads when the spa was not in use. I had no idea, so in the future, I'll certainly remove the pads. I know now, it'll extend the life of them.

They forgot a few things in my original… They forgot a few things in my original order. I did not receive the Spa Bright and Clear Spa. They did say they would ship it out with my next order when I ordered the pre-filter in which I still did not get nor did I get any sort of tracking information. This has been terrible customer service.

Great products! Great products! Never fails to impress me how simple and easy yet perfect Barefoot products make my spa! Thanks for the “Easy Button”!