I ordered a renewal of spa chemicals… I ordered a renewal of spa chemicals and after a month of sitting with simply an order confirmation, I received no shipping notification. I had to reach out to customer service, only to find that half the order was out of stock. I currently have paid in full and received only half my order that I had to track down. Normally it's best practice if an item is out of stock to notify the customer that their delivery will be late or offer an alternative. This isn't the first time I've been disappointed with this company though.

VERY very poor customer service VERY very poor customer service. To begin with they sell you a hotub and there's no owner's manual....nothing they don't even have one in print. Ok so after just one year of having the hotub (that we bought brand new) we had to contact Barefoot spa because it stopped heating and it was tripping the ground fault breaker. Barefoot told us it was the control panel that was bad and a new one would cost $380. We got the board from them and the technician that came out told us our board was fine, that it was the heating element that was bad and causing the breaker to trip not the control board. We returned the board to barefoot and and still waiting 3 months later for them to credit us back for it..nothing yet still. DO NOT BUY from these people!!!!

My order was incomplete because you… My order was incomplete because you were out of spa bright. The problem is that I had to call to find this out rather than getting an email to let me know this. A quick email or text saying the order for spa bright will come later would be helpful

First time Spa owner We attended a blowout sale in Manassas, VA in January. With in a week we had delivery of our spa. Once we had things up and running, I ran into an issue. I was able to find a Facebook group for owners to see if the issue I had was something I could fix. The sales manager that sold us the spa, responded with in an hour to my post. We had a trouble ticket submitted and new parts ordered with a day or two. The warranty work was quickly scheduled with in a week once I received the parts. So far, excellent service, customer service, and product. Folks need to have a real expectation when making a purchase such as this.

The salesman The salesman, Jason, really made our overall purchase exceptional. He helped us decide which spa we wanted, was a phone call away when I needed additional help and always very kind. We love our spa! Customer service was also exceptional.