I spent $137 for a new hose and nozzle… I spent $137 for a new hose and nozzle for my faucet. You shipped it via UPS. UPS then delivered it to the local USPS last Thursday, 3-26. I have not received it and no one knows where it is. Why don't you choose a carrier who will actually DELIVER the product to the customers door. Now...I am out of $137 and no way to hold anyone accountable, since you provide no option to insure the order.

Hassle free returns & great customer service I recently purchased bathroom faucets (Hansgrohe Metris C), Undermount Sinks (Kohler Ladena), and a shower system (Hansgrohe Raindance) for my bathroom remodel from them. Prices were reasonable after a 10% discount. Shipping was quick and everything arrived intact and on time. During the installation we found that there was an issue with the finish of the shower valve cover plate. They replaced the entire valve kit without a hassle. We are very happy with the customer service and will shop here again.

Delta Faucet purchase. I purchased a Delta faucet w/o sprayer attachment not realizing that I could not use my existing sprayer. After receiving the purchase I needed to return and then purchase the faucet with matching side prayer. The sales person on the phone was very friendly and helpful and so we completed the order and within 4 days (over a weekend) I received the replacement and have been very happy with it. It was installed today. The entire process was positive and I will be using Hausera again in the future.

awesome service my order was processed… awesome service my order was processed and delivered within the time span given. It's exactly what we wanted and will be back to shop again with your company.

Pretty perfect Everything went great. Came in a timely fashion. One part showed up a few days late but customer service was awesome and we got it resolved. Highly recommend their services. Plus everything was delivered no damages. Always something to be said for that.