Shipment came to the house undamaged Shipment came to the house undamaged. However, with the tub faucet assembly, item "J" (alignment pin) was missing from the Moen faucet box. This is not the fault of Hausera. However, I would have expected more from Moen.

Good job-excellent on line coverage of… Good job-excellent on line coverage of the Moen kitchen faucet line. Shipped promptly- all detail boxes checked- tracking number presentation seamless and convenient. No problems and Big Brown [UPS] got it here promptly.

Ordering the faucet over the internet… Ordering the faucet over the internet was a pleasure. The product came in as promised and worked as described in the description. It was installed within an hour. This included, turning off the water, removing the old faucet, installing the new faucet, turning on the water and putting all tools away. After a couple of weeks the faucet is still working. It also has a lifetime warranty.

Faucet (color/finish) was discontinued… Faucet (color/finish) was discontinued at factory, however Hausera had them available! We really wanted to get the same type since only the spray head went bad and I only want to replace that part for now. I now have a whole new faucet when/if the main unit needs repair. It was also less expensive than the original cost I paid from Kohler.

smooth sailing Hausera had the bar-sink / prep sink faucet that was similar to the Kohler kitchen sink faucet that we already had. The search terms stood out so that we could find just what we were looking for without extra confusion, and at a practical price, and it was delivered very quickly with clear and accurate notification.