I got the wrong item, but they refunded my money I ordered a medium pot and got an extra small in a different pattern than I had ordered. I had to take it to the post office, but they did refund my money

Nice donabe Beautiful item. First one broke in transit and they refunded smoothly. Ordered again and arrived successfully.

A wonderful experience They carry a range of lovely items. Shout out to Yasu, who was extremely helpful in making it possible to purchase from Australia. Email correspondence was excellent. Received my purchase in 5 working days, which was a wonderful surprise. I will certainly purchase from them again.

Communication was excellent and… Communication was excellent and shipping was fast. My partner absolutely loved the kettle and says it’s an heirloom! It’s A true work of art.

Amazing products - great customer service Amazing products - I placed my first order and was so impressed I immediately ordered another set of tea cups. Customer service was great when I had a question. The tea set I ordered came in an exquisite wooden box. Really such a great experience, I can't wait to order from SAKE.treat again.