I got the wrong item, but they refunded my money I ordered a medium pot and got an extra small in a different pattern than I had ordered. I had to take it to the post office, but they did refund my money

Very responsive and attentive customer… Very responsive and attentive customer service. My Sake set was delivered carefully and in a nice box for gifting, everything was safely wrapped and my set looks amazing. I was very satisfied with my experience and will look to order from them again.

Fast shipping, easy return, quick refund. I purchased a donabe, but it turned out to be slightly larger than what I needed, so I requested a return. The return process went smoothly, and the seller was very responsive throughout. I highly recommend them!

Excellent Company Items are beautiful and fragile. They were packaged so well that there was no breakage at all.

A wonderful experience They carry a range of lovely items. Shout out to Yasu, who was extremely helpful in making it possible to purchase from Australia. Email correspondence was excellent. Received my purchase in 5 working days, which was a wonderful surprise. I will certainly purchase from them again.