HAVA customer support was extremely… HAVA customer support was extremely helpful to me. It's a complicated story but I was being a bit of a helicopter parent and sending my son a dishwasher. We realized too late that they were not permitted in my son's apartment and then various problems prevented me from discovering that there had been a problem with the shipper and the PO box. Even though I was really tardy figuring this out HAVA hung in there with me, helped me track down the dishwasher and then waved the restocking fee when I finally was able to send it back. It was a long process but the department always responded to my emails in a polite, timely and reasonable fashion. Based on the quality of their customer service, I expect their dishwasher is excellent.

Excellent countertop dishwasher I have been handwashing kitchenware for 30 years, and was so tired of it. I'm renting a bedroom with a bathroom, using my bathroom counter as a kitchen counter. Since it's in a bathroom next to a toilet, I can't just leave kitchenware sitting on a drying rack all day. Handwashing, towel-drying, and putting away the kitchenware takes hours that I need to spend on getting other things done. This dishwasher fits perfectly on the counter while I'm using it, and fits perfectly in my closet when storing it. I use the normal cycle if I have forks and/or spoons with sticky food stains, and it works to completely remove them. I use the speed cycle if nothing is stained. After the first use, I decided to always use the extra dry cycle, which helps to cut down the handtowel-drying time. It's very quiet; I barely hear it if I close my bathroom door. The mesh part of my sink faucet doesn't screw off like most do, so I can't use the inlet tube and have to use the pitcher to fill the tank. My only complaint is that the handle of the pitcher isn't solid and supportive of the hand, so it's uncomfortable and even painful when the pitcher is full and heavy. I'm going to try using an oven mitt or maybe wrap the handle in a washcloth next time. All in all, the dishwasher works very well, does everything the website and owner's manual say it does, and I now have time to get other things done. FedEx did a sloppy, careless job of delivering it (they didn't even set it down with the arrows on the box pointing up, but put it down on the ground on it's side) so the touch screen was scratched, but that's FedEx's fault. Aside from that cosmetic disappointment, I'm very happy with this dishwasher.

Recommend 👌 Had my dishwasher unit for several months now. Very happy with it. Has worked great. With some creative placement it can really hold quite a good bit. Very happy with the support I’ve received whenever I’d had a question or needed assistance in troubleshooting something. I use it without it being connected to a sink as it is rather large and didn’t fit on our countertop, but thanks to the design having two options for it to run, being able to pour water into the top, I have it set up in a unique way. I’m very glad I went with this unit and not another model that didn’t have the option to pour water in manually. Another option wouldn't have worked in my case.I have the water flow into an empty and dedicated trash bin that I’ll empty after a few cycles. Works for my set up and love having the ability to do so. I don’t mind doing dishes but really appreciate having that time back. Would certainly recommend.

I needed to cancel my order and HAVA… I needed to cancel my order and HAVA customer service was very responsive and supportive. They were able to cancel the delivery before it left the warehouse. I really appreciated their thoughtfulness, professionalism, and return policy. I will be ordering from them again.

customer service was overall good customer service was overall good, giving timely responses, and good instructions for how to identify where the leak was coming from. They just didn't believe that there were other problems going on than their first suggestion. Eventually I was able to solve the problem with some more tinkering.