Good prices, great customer service I buy a lot of cookware on-line and I have found MetroKitchen to have very good prices and high quality cookware. But what I really like about them is their customer service. I get prompt responses from them by email and phone and they have gone out of their way to help me. For example, I recently bought a Vita-Mix blender and they agreed to match a lower price I found on the web. They don't have an enormous selection, but what they have is all quality.

Despicable & Dishonest Buyer Beware! I'm a 60 year old career sales executive and entrepreneur. This ranks with the worst buying experiences of my life, right up there with phony watch hawks in Times Square. We purchased a new 10-piece All-Clad set for our daughter's birthday. Upon inspecting the set the day it arrived, we found 2 pots scuffed on the bottom. I contacted (name), a member of this family owned company. (name) was very helpful and said she would send an exchange. I was leaving for a one-month vacation and concerned about holding the pieces until I returned. (name) assured me this would not be a problem and she confirmed our agreement by email. After returning from vacation, I inspected the replacement pieces, and shipped the tow damage pots back. Two days later, (name), their customer service manager emailed me that the returned items had been used and they do not accept returns of used items. We never used any of the items in the set. Everything is in the original packing. We have documentation and photos. After a heated conversation, in which I was basically called a liar, I tried to remedy by email with no change. (name) never responded to any of the emails. He refused to put (name) on the phone or she refused to get on the call, I'm not sure although I assume the former. They charged over $500 for the two replacement items to my credit card. MetroKitchen stated they are returning the two damaged items to me and expect me to keep the replacement pots as well. We only paid $549 for the whole set – nearly double the price. Hopefully our credit card company will work this out. We are filing complaints with the BBB, FTC and a claim for mail fraud.

fast shipment good service I do ecommerce and have purchased countless units from metrokitchen. Likely over 10,000 in items, all with no issues. All ship same or next day. One single order had a shipment issue which they were happy to resolve w a refund. Not sure why the reviews are poor all good from me.

wow. super service I placed an order Mon, received a confirming email within moments of placing the order. It was delivered Wed. Perfect condition. Easy site to use. Metrokitchn will be my go to kitchen site always. wow

Why I will never purchase another item from MetroKitchen! As I love to cook and always wanted to try a ceramic knife, I thought I would start with the best, so several month ago I purchased a a Kyocera Kyotop 6 inch chef's knife from Metrokitchen, a company that I have purchased from before. The knife costing over $200. dollars came beautifully packaged and appeared to be of good quality. My first attempt would be the ultimate knife test... Slicing a Tomato!. UGGH... I had to look at what I was holding, I thought that I had picked up a butter knife be mistake. The ceramic knife mashed its way into the skin of the tomato a full half blade before it decided to cut. Having a top line knife collection from Shun to Wusthuf and knowing what a quality knife is, this glass hatchet will not join the family. I put the knife neatly back in its box and called MetroKitchen to inquire on how to return the knife. Explaining that I used the knife once and was extremely dissatisfied with its performance, I was told that I could not return the knife because it was used. MetroKitchen does not accept the return of used equipment. How can you tell if a product is good or not if you can't use it at least once? This knife was sold under the premise that is sharper than any metal knife, it is not as advertised and with MetroKicken's policy of no-return, I now own a $200. garden tool.