Hidden discounts I order through a corporate account for my store. There is always a product discount (not tied to volume discounts) and cheaper shipping cost after placing my order. I am very pleased with the lower cost, but it is a bit frustrating when shopping for better prices. I wish there was a clearer view of the corporate level discounts that are applied to these accounts. Other than that issue, the ordering system is excellent and easy to use. Customer service is always pleasant and helpful.

Email said product shipped from … Email said product shipped from warehouse in NV 10 days ago and then i get a email saying its now shipped from BC. It's only produce ties it should not be a large package I was expecting much better delivery time. Still waiting hope to see it soon could've really used them this coming weekend.

THe gentleman that assisted me was … THe gentleman that assisted me was super efficient and took the time for me to search for a serial number, I mean he held the line for a good 5 minutes! most placed make you call back and hold! He was pleasant, reassuring and knowledgeable! Great experience with returns and looking up old equipment and then the specialty ordering dept witithin an hour got back to me!! so great

Be very careful dealing with Hubert I ordered from them on March 22 2023. Some stands and baskets for baguettes. I had just been burned using another company so when ordering from a company I make sure I record taking note of every promise. I dealt with employee 705. She simply made promises for delivery of when I would receive the products with a statement that she had put a rush on the order. I was also told if I did not receive a tracking number to call back. Well 3 days went by and no tracking number. I went to the invoice number and found it riddled with errors. The employee got my business name wrong, my address wrong and the kicker for me (the reason I canceled my order) was because the box that states rush or not was marked “no”. There were too many errors to be a coincidence so I listened to the conversation again and I was very careful when giving her the info spelling things phonetically W as in William and repeating things. I was dead tired when I ordered as it’s a new business and lots of work with little sleep and you could hear it in the conversation but I was polite so I can’t really imagine why a clerk would be malicious in this way however I do get the feeling of being messed with. Perhaps because I told her I needed to make sure the order arrived within the time frame I needed it by. Anyways, I canceled the order the first thing on the 27th and now they still haven’t processed my refund. The reason I’m posting the review is because employee 705 stated they were planning on getting to it on Monday the 3rd. I guess I shouldn’t be surprised. All I can say is, every worker I spoke to sounded disgruntled and I my guess is the working culture within the company is not a healthy one. My suggestion is do not deal with them. They don’t deserve your business.

Would probably 3.5 stars Would probably 3.5 stars. Can be a little difficult at times trying to find items by using their search box, but you can always call and the customer service support will find the item you are looking to order. it would be a nice feature if they could show company discounts on the items. I may purchase more items if I knew at the beginning that I was staying within my budget.