The hot tub we received was much… The hot tub we received was much smaller than anticipated. I feel it was smaller than the dimensions stated and definitely cannot fit 5 people as stated on the specifications. It is 3 people, max! I would not purchase this again. Instead of blaming the customer, maybe clarify on your website. Additionally, the return process is a huge pain! We will be upgrading this small tub down the road, but not with AquaLife given the experience & response.

extraordinary customer service extraordinary customer service, received phone call after placing order to explain all of the steps of delivery and when it will come etc.. Super nice woman! So reassuring that we made the right choice with company and hot tub. Just great overall - no delays in shipping, you name it

Good Communication Customer Service Good Communication Customer Service responsive to questions, delivery was outstanding and spa is wonderful.

Great customer care provided Great customer care provided. Our initial hot tub was lost due to freight carrier issues. I was quickly helped and received my spa shortly thereafter.

Buyers remorse The people I spoke with were very nice. Shipment was much longer than claimed. I don’t have buyers remorse often. But I do with this hot tub. If I had seen it in person I would not have purchased it. If you are short it’s a fine depth. But my husband is not. It is a giant tub that is hot. But not worth the money we spent.