DO NOT BUY FROM THIS COMPANY So we were very excited to receive our new shower head kit. We waited and it came eventually bit slow, but tracking number provided which was good. Upon opening the box the first concern was the quality, very poor. Almost unfinished in parts, the plastic didnt seem to knit very well together. We thought lets not judge a book by its cover and give it a go, but Oh My Word what a disappointing experience, if the head was not at the exact right angle the water didnt come through the spray holes just ran straight out of the head. Decided that we had no option but to return as per their literature, messaged, again, again, again automated response. Then finally a glimmer of hope a response, this was a query from them as to whether my shower was electric, reply....wait...wait..wait. Nothing. The silence is deafening, i have asked for a return address to process a return and refund...silence. So it looks like small claims court for me, what a horrendous product and non existent customer service. DO NOT BUY

I've been waiting for my refund for… I've been waiting for my refund for over a week now and still haven't got it nor are stonestream getting back to me. I rang the number, but its says no longer in service! My review got the attention of stonestream and WOW they called me to say they have refunded me.. amazing what a review can di isn't it?..

There was some trouble at the beginning… There was some trouble at the beginning with the courier company being EVRI (previously known as Hermes) but after that was changed to Royal mail, I’ve got my parcel. It’s a nice bit of kit and the hose & stones I got in the bundle have come in useful. I brought this item because I wanted to improve the pressure in my shower, but to be honest this shower head hasn’t really change the pressure much. I should really preface by saying I have an electric shower, and that might actually be the real issue. The water is definitely smoother though and feels really nice to touch.

Great shower head I've been using the shower head for a couple of weeks and have seen a definite improvement in the pressure, especially when washing my dog - and the on/off button is so useful. I'd recommend this product.

I have been ordering from Stone Stream… I have been ordering from Stone Stream for some time now. I recently ordered a filter I haven't connected yet because I want new shower hose. Customer service are great even those it's online. I had issue once that got resolved in timely manner and enable to trust buying a filter and replacement shower head. I love it.