DO NOT BUY FROM THIS COMPANY So we were very excited to receive our new shower head kit. We waited and it came eventually bit slow, but tracking number provided which was good. Upon opening the box the first concern was the quality, very poor. Almost unfinished in parts, the plastic didnt seem to knit very well together. We thought lets not judge a book by its cover and give it a go, but Oh My Word what a disappointing experience, if the head was not at the exact right angle the water didnt come through the spray holes just ran straight out of the head. Decided that we had no option but to return as per their literature, messaged, again, again, again automated response. Then finally a glimmer of hope a response, this was a query from them as to whether my shower was electric, reply....wait...wait..wait. Nothing. The silence is deafening, i have asked for a return address to process a return and refund...silence. So it looks like small claims court for me, what a horrendous product and non existent customer service. DO NOT BUY

A Great Buying Experience The shower head does what they say, we use less water and maintains good water pressure. Have also fitted the water softener cartridge and now showers are so much more enjoyable with all the super bubbles. Sought advice in fitting and Angie at customer services was so helpful. Great experience.

order electric head URGENT UPDATE After promises of sending STILL not arrived, not a good start for this company at all, Someone pls pick this up and deal with it or give money back ASAP PLEASE order electric head, still heard nothing, got a tracking number which doesn't appear anywhere on royal mails apps, can't contact by phone ad no one answers no one replies to emails either pls ensure this arrives promptly or arrange a refund within next 3 days thanks 163831 order number

I have been ordering from Stone Stream… I have been ordering from Stone Stream for some time now. I recently ordered a filter I haven't connected yet because I want new shower hose. Customer service are great even those it's online. I had issue once that got resolved in timely manner and enable to trust buying a filter and replacement shower head. I love it.

This is no better than a cheap one from… This is no better than a cheap one from eBay or Temu. Very disappointed