Totally Unsatisfied; Would not Recommend Background: I chose to work with Cabinet Express (Norcross) after reviewing their website and seeing their advertisement in an Atlanta Home magazine. I was particularly interested in their claimed ability to deliver timely service (cabinets) with professional and capable design support. A bonus, I thought, was that they could meet my budget desires. Reality: In my case, working with Cabinet Express was a disaster -- I received unprofessional service including, zero to spotty support, follow-up, and follow-through. There was no consideration to my timelines or my desired budget. I had to plead for design support. Finally, I was appalled by the rudeness and disregard for customer satisfaction/service by the GM, Todd as well as the designer, Heather. It is important to note that I didn't shop around for cabinet companies (perhaps my fault), that I was an eager customer, making early-on quick decisions so as not to drag out the purchase and installation to meet my project timeline. Particulars: On my first visit, I selected cabinets for two bathrooms (one single vanity and one double vanity), quartz counters for each bathroom, floor tile and quartz tub surround for one bathroom. I provided a number of pictures of the two bathrooms and measurements. Heather and I looked at several floor tile and quartz counter samples in their showroom. She (and Todd) provided estimated costs of various tiles and quartz. I selected at the lower end for both. Sitting at her desk, Heather roughly figured the cost of the cabinets, flooring and counters based on my measurements. She was in the $5,000 range -- but recognizing she could be slightly under-estimating and my measurements could be slightly off, I was mentally/financially prepared to go as high as $6000. I was so confident that all would work out well, that I provided my credit card for the purchase of cabinets, tile and counters and installation of all that I selected. (Note: The $5000-$6000 figure didn't include any plumbing, toilet, tub, shower, faucets, etc...just two vanities with sinks, flooring that would stop at the vanity in one bathroom and tub surround in one bathroom). I was shocked when I received the "final" estimate at $8,300 nearly a week later after my prodding for the estimate to keep us moving forward and on time (I had a four week window). This estimate came after I paid Cabinet Express to get their own measurements (through a third party at a cost of $150). Given the significant rise in the estimate, I could only think that my initial measurements were way off, so I requested a copy of their measurements. I received a copy of hand - drawn measurements that were about one inch different than mine. The picture was similar to what I supplied on my initial visit. So then I started a painful process to ascertain what was the significant cost differential. After requesting at least three times for a breakdown of each bathroom and each product, I was able to isolate that the estimate issue was the quartz I selected. Although I wasn't happy that Heather (and the quartz fabricator) had way underestimated the cost of the quartz, I was ready to push forward. I requested Heather, as my designer, recommend alternative counter materials that would match the tile floor already selected, that was similar in design and color of what I had initially selected and within a price range that would bring the total costs in line with my budget. As I don't live in Atlanta and was only there for the initial visit to the showroom, I had to depend on Heather sending me pictures of other counters, by email. No pictures came with any costs, even when I requested. Getting nowhere, I reached a Patricia on the phone after learning once again Heather had left work early with no follow-up with me. After sending Patricia all my emails to Heather, she pressed Todd (GM) to speak with me. I had previously emailed him asking for his assistance; he "passed" me back to Heather and ignored my further emails to him. I told him I was going to fly back to Atlanta over the weekend and would be at Cabinet Express on Monday morning to see him and Heather. I arrived as promised and was not too surprised to find that Heather was out sick. I was passed off by Patricia to another designer who informed me she knew nothing, couldn't help me, and would have to go through Heather's files. When I requested to meet with Todd, I was told he was in the back of the showroom. When Todd finally emerged, there was no apology for the poor service, nor any acknowledgement or assurances that he was going to help get my project back on track. He simply handed me a hand-written sheet with the updated estimates for the new quartz I had selected from Heather's pictures. (I also selected another sample from the showroom in the same category of quartz to consider). Todd did tell me that I needed to select the final quartz within a day to get the project delivered in my timeframe. I agreed to give my final decision on the quartz after speaking with the third-party company that was going to make the counter template. Once again, after following up, I received confirmation that the template person would be coming to the home. The result of the template person -- he would only install the tub surround if the (over-sized jacuzzi) tub was removed. Nearly one month earlier, a third-party person sent by Cabinet Express to the house said the tub did not have to be removed. Additionally, his visit resulted in a price increase of the counter -- even after the decision to go with thinner quartz (2 cm vs. 3 cm) and to use a left over piece from the tub surround slab for the single vanity vs. buying a separate piece for the vanity. This was incredulous! I was furious. That's when I decided that I had had enough. I immediately terminated any further work with Cabinet Express. It had taken nearly one month to get a single vanity and a double vanity installed (I had to pay someone to demolish the original vanities). The one bright star in the process was the installer (yet another third-party person). He was wonderful. Although he didn't speak English, his wife, Julia, was a joy -- extremely customer oriented, friendly, and very responsive. I wish I could have given the installer and his wife 5 Stars. I tried unsuccessfully to reach live a sr. manager/owner at CabinetCorp. I am not 100% sure of the relationship between CabinetCorp and Cabinet Express, but I had received invoices on both letterheads. I preferred to speak live with someone vs. providing written feedback (including this review). I was told on the Cabinet Corp. chat line that it was not possible to get contact details. I therefore provided my contact details, but honestly did not expect any follow-up. I am sure CabinetCorp./Cabinet Express has had many satisfied customers; I wish I could have been on that list.

Best price for the qualitybest price for the quality Best price for the quality. I compared several companies and this was the best pricing and quality. Other competitors soft close cabinets did not glide smoothly like these. Getting the original estimate was a bit slow and tedious. However, I found that the same for all the companies I visited. My advice is to utilize email and be specific with your questions. The manager, Todd, is very responsive to any questions or concerns. Kitchen remodels are big projects. For me, I’m glad I picked this company. I love my cabinets!

They were just OK in getting my… They were just OK in getting my shipment out. But once I called them to verify a few items the manager was extremely helpful in expediting my order.

Very good price Very good price. Friendly service. Would recommend

Website would not allow us to add a … Website would not allow us to add a cabinet we wanted, had to call customer service and after some time it got fixed. People were very helpful, website needs a little work