Tuongvy Le
GBThe worst customer service possible I bought a bathtub from them, and the tracking app didn't work. I called the phone number and someone who spoke very little English answered "hello" and kept apologizing without being able to helping me and there was no one else to talk to. I was told I would get email confirmation about when I would receive the tub, I never did. I finally asked for a refund and one month later I still haven't received it. It is by far the worst customer service
Customer
GBI regeret my purchase from Sweet Home… I regeret my purchase from Sweet Home Collection. To recap, I ordered some sheets on 12/20 because the item description said they would arrive by 12/26. They sent me an email saying they had shipped on 12/22 and would arrive by 12/28. Since then, Fedex tracking shows they have travelled from New Jersey, to Mississippi, to Tennessee to Kansas and landed in Colorado where they have been for the past 5 days. Fedex does not have an estimated delivery date to my address in Illinois. Sweet Home refuses to help and says shipping is slower due to the holidays and covid. Feeling like I threw my money away at this point - 16 days after placing the order with no arrival date available. I would never shop here again.
DOC
GBWont give me a refund I purchased a shower set that was not correct. My contractor told me immediately, I sent it back with their label and they state they can not find it because their warehouse is a mess. They will not send me back the $419.00 that I spent. It is December and I sent this item back in early October.
Ivy Butler
GBThey are just exactly what they say they are awesome Love the sheets they are so wonderful on the bed and they're awesome.
Randi
GBI purchased 4 goose down pillows I purchased 4 goose down pillows. I am very dissatisfied with them. I think they forgot to put the feathers in them. Would not recommend. I would prefer to return them..