Worst experience ever The dress was too small, wrote to enquire about exchange for a bigger size, got no reply, wrote again and again, totally ignored, still stuck with a dress I can't wear, money gone . Worst experience ever!

Omg they have the most beautiful… Omg they have the most beautiful dresses I’m literally obsessed with this website 😍😍customer service is great and delivery is super fast 💃🏽💃🏽 Thanks Casadelamo you are absolutely fabulous.. I’d give you 20 starts if I can 👍🏾

The items were lovely and well made The items were lovely and well made. However the communication from the company is excruciatingly poor. Text email, even WhatsApp is ridiculous to try and get hold of someone and get a reply.

I wish you guys you could have put a… I wish you guys you could have put a zero start. I could have put a fat zero start. I bought my dress some 4 weeks ago and delivery date was after a week. Apart from confirmation of the item I bought there is zero communication with me. Went on their website and used the chats, only twice I was responded and promised that I was going to receive my item last week. From Friday I have been sending messages Von chats and no one is responding. I have shoot them and I am going to share with other customers. I have learnt I needed to reviews before using a website IAM sure of. Paid my money but not sure I will get the item, was meant to put it for a part which is this weekend. It's a shame there not reliable and don't communicate with customers. Treat customer as ino humansI am so hurt

Very unhappy with the customer service Very unhappy with the customer service. I ordered a dress 2 weeks before my wedding. I contacted the comonqy and was told it should arrive before the end of the week dress never came. I called their London brunch and explained to them that it was my wedding dress and I needbit to arrive ontime. The lady said she will post it on Monday for next day delivery which she never did I called and messaged tirelessly eith no response. She answered me on Tuesday and said she has posted it and it will arrive on Wednesday morning it is 1400 Wednesday the dress has not arrived and my wedding is today soo disappointed. I DO NOT RECOMMEND THIS COMPANY TO ANYONE SHOPPING FOR IMPORTANT EVENTS IT WONT ARRIVE ON TIME AND THEIR COMMUNICATION IS HORRIBLE THEY DONT REPLY IM SOO ANGRY. SHE ASKED ME TO SEND THE DRESS BACK FOR A REFUND HOW CAN I SEND IT BACK WHEN IT HASNT EVEN ARRIVED