Generally excellent On the whole, I received prompt responses to my queries and helpful advice on how to return my rug. It's hard to get an accurate fix on colours via digital images and I'm very fussy about colour, so it wasn't quite what I wanted. They were very helpful with detailed information on how to return the rug but have been slow to confirm that I'll be getting a full refund.

Fantastic company Fantastic company. Speedy delivery of beautifully packaged product. Customer service in case of difficulty of any kind is absolutely outstanding. Could not ask for a better seller. A-one!

The best! Love our rug! Second time buying from ecarpetgallery and it was a great experience. Rug arrived as described, fast shipping, excellent quality!

Great overall - every box checked Prices are fantastic, check out was easy, and delivery was ahead of schedule. The carpet itself arrived very well packaged, its colors/patterns match the website/description, and its overall quality/beauty/presence exceeds expectation! I will buy my next rug from ECarpet and would highly recommend them to anyone looking. Get the rug pad with your purchase - game changer.

Colour not as described Colour not as described. The overall hue is gray, not tan. Also, one end of the rug was scrunched up during the rolling (how hard is it to roll up a runner that is less t than 3 ft wide?) and as a result, the rug is badly creased (and it has not relaxed yet, even after a week).