Everything was great Everything was great, I received my cap on time, and once the weather cooperated I was able to install it. It fit perfectly. The only issue I had was that they got my name wrong on the order. They mixed up my email address with my name. I got it straightened out before the delivery.

Well I am installing a new fireplace… Well I am installing a new fireplace insert and shopped in the chimney liner/kits and somehow I only got the liner and I don't see how that was possible. So I called and explained that I need the kit (rain cap, chimney top flange and the connector for the liner to the insert) and could they complete the kit and charge me for the remainder of the kit> They said NO, so I have to ala karte the rest?? The could have made a very happy customer had they just allowed me to do that. I even offered to pay the shipping just to be a amicable customer. It cost me so much more for them not to allow this.

The copper chimney cap we ordered… The copper chimney cap we ordered arrived in masterfully crafted packaging and met our expectations without reservation. Staff helped us by phone design exactly what we wanted and it did not disappoint. Beautiful design; meets code for our son’s gas fireplace. Would buy again from this company without reservation.

Good quality, great service The customer service was great. They knew exactly how to answer my questions and I made the purchase with Confidence. The product was easy to assemble and install. They included EVERYTHING I needed, including extra screws! The quality is excellent. I would only hope that all my on-line purchases could result like this one did. Excellent.

Great service from a very professional crew. Great service, knowledgeable staff who help you get the right product for your environment. Kit arrived very promptly and directions were straightforward. Worse part was trying not to get the sticky stuff on you as we installed the insulation wrap....but that was us not it. Excellent service and super products at a fair price, couldn't ask for more. Will be coming back for the other chimney liners too. Thanks.