The product looks incredible… I just… The product looks incredible… I just would have been able to talk to someone before I ordered it. However, I’m ordering another one today.

I was surprised at how fast our… I was surprised at how fast our memorial to our dog was made and shipped out. The quality was outstanding, a beautiful memorial for this family member. Would highly recommend them should you require a special item to keep those special memories alive

We purchased a MasterPics 3D item in… We purchased a MasterPics 3D item in December then in February or March we purchased another MasterPics 3D item this time with the base for the same member. After receiving the second purchase our member decided she wanted a lighted base for her original MasterPics 3D purchase. Well, I placed the order and inadvertently ordered the incorrect size base. I reached out to Wendy who had assisted me with our second purchase, and she responded quickly and even went so far as to send me a link to ensure I purchased the correct size lighted base for our original order. Wendy is a true asset to MasterPics 3D, she is efficient, and goes the extra mile for your customers. We were able to keep our member happy thanks to the wonderful customer service received from Wendy.

BEWARE! Horriblet 0/5 BEWARE! 0/5 *** THE COMPANY RESPONSE IS A LIE*** I was dissatisfied with the Crystal. After many email exchanges with their support, a “manager” finally offered to replace it and do it right. I submitted a larger picture (which they should have used the first time), and added engraving. I paid for the light base which they did not send the first time and now they are claiming it was my mistake. Unprofessional, unethical. I didn’t forget to add anything on the order - they just made a terrible product, They shrank the image so small that it was lost in the crystal and barely visible. They didn’t include the base that I paid for and refuse to fix their mistake or offer a refund. There is no phone number and their “customer support” is only via email. HUGE RED FLAG. This is one of the worst companies I’ve ever dealt with. They won’t fix their mistake and they refuse to refund me. ALSO, DON’T BELIEVE THE WEBSITE - there is no “30-day return” and no “guaranteed satisfaction”. From their website in their own words: “We want you to love your crystals. We want you to be 100% satisfied with your product. If anything in your crystal doesn't meet your expectations, we'll make it right” Well, they refuse to “make it right” .. UNPROFESSIONAL, UNETHICAL. Also, THE PICTURES ON THE WEBSITE look fake because the finished product LOOKS NOTHING LIKE the pictures on the website. They must use enhanced photos to make the crystal look like a real photo; it doesn’t. BEWARE OF THIS COMPANY!

High-quality, unique 3D crystal pieces combined with an excellent customer service experience. We've purchased the 3D crystals from MasterPics.com on behalf of our company several times over the last 8-9 months, and each time, the experience has been consistently exceptional. The quality of the 3D crystals is truly remarkable, with each piece being a stunning work of art. What sets MasterPics.com apart even more is its exceptional customer service. On each occasion that we've placed an order, their team has been incredibly responsive, accommodating, and eager to ensure that our specific needs and timelines are met. Their willingness to go above and beyond in assisting and ensuring timely delivery has made the ordering process seamless and stress-free.