Back in December 2023 Back in December 2023, I purchased a hoodie that was personalized from a photo. The embroidery came out incorrect. This is now my 3rd review that I've posted here about this. The first 2 posts I did, Lime & Lou was quick to respond and say they would make it right. This has yet to happen. I am completely disappointed with Lime & Lou. It's clear to me now that their quick responses to my legitimate complaint each time was merely a PR move. Please don't ever purchase anything from Lime & Lou. They could care less about their customers. AND AGAIN....Lime and Lou responds to me and letting me know they're looking into my issue. My issue is over 3 months old. They have NO PLAN TO MAKE THIS RIGHT! Such a terrible way to treat a customer! I will continue to post a deplorable review of Lime and Lou, daily if necessary, until my issue is resolved. Lime & Lou contacted me....promising me a confirmation of shipment (3.5 months after my original complaint email to resolve my issue)...I have yet to receive this. They also sent me a link to track my new shipment, once it releases...this link does not work. I think Lime & Lou uses Chat GPT to answer customer posts....with zero intention of following through and making customers' issues correct. SO WRONG!

Unique gift delivered timely Great job! The gift looks wonderful. It was delivered right on time. Any questions sent to customer service were answered promptly.

I ordered a framed song lyrics with my… I ordered a framed song lyrics with my wife and I’s wedding song and date on it. It came in with the wrong name on it. I texted these folks and within ten minutes they responded, telling me a corrected piece would be shipped express with their apologies 😎 No questions, no hassle, a true apology, and mine is on the way👍😎 THAT IS old fashioned SERVICE rom folks who really care! WOW! I will order from these folks every chance I get! 100% satisfied!

She loved it! I ordered the Custom 3D Acrylic Song Lyrics Plaque for my wife, and she absolutely loves it. We don't usually buy Valentines Day gifts for each other, but this really jumped out at me and the quality of the end product did not disappoint. I will definitely keep this company in mind for any future occasion.

The Perfect Gift I was looking for something special to gift my husband for our 25th wedding anniversary. When I came across the special song frame I knew right away that that was the perfect gift. And indeed it was! My husband was speechless and I was in tears. Thank you Lime and Lou for capturing our wedding day in such a beautiful way.