Love this company!!! My frame arrived perfectly packaged and was the same quality I've come to expect from pictureframes.com. They never disappoint ! What I like most about this company is the care they take in making a frame and the way it is shipped to ensure safe passage. The end product is exactly as seen on the website including hardware and instructions for assembly.

Very attentive to customers needs. I had a number of detailed questions to ensure that I could use the frames you sell for my specific application. I was pleasantly surprised at how fast you responded to my queries and how well detailed the responses were.

Everything new is not best. I dislike that you discontinues the phone order service, It was so quick and easy. Bring it back.

Best service and room for improvement I have recommended your company many times over many years. The quality of the frames is excellent and the service reliable. However, I really liked the ability to talk on the phone to one of your knowledgeable agents, who were always kind and helpful. This was not available with my last order, and the chat person I spoke with did not seem to know much, or I wrote my concern badly. At any rate, it was 20 minutes of frustration. I know I can rely on good, solid craftsmanship with your frames and shipping, just wish I could count on speaking with someone. Thank you Janet 😊

You've stopped allowing anything but… You've stopped allowing anything but full inch measurements, my pieces can measure in different increments, so now i have to order smaller frames than i would like. Also your color choices in mats has decreased. I would like to see softer color choices along with your previous choices