Great business to work with! I was able to find what I wanted and build specific parts as I liked. It was very easy. After my purchase, I had a problem and when I contacted customer service they resolved the problem right away. They were very responsive and helpful. I will definitely order from them again.

Lost my 20% discount Placed my order for a black and gold frame and was on back order for over a month. I called and cancelled my order and placed a new order for another frame. I received a 20% discount on the back order frame and I couldn't transfer the 20% discount toward my new order.

Best service and room for improvement I have recommended your company many times over many years. The quality of the frames is excellent and the service reliable. However, I really liked the ability to talk on the phone to one of your knowledgeable agents, who were always kind and helpful. This was not available with my last order, and the chat person I spoke with did not seem to know much, or I wrote my concern badly. At any rate, it was 20 minutes of frustration. I know I can rely on good, solid craftsmanship with your frames and shipping, just wish I could count on speaking with someone. Thank you Janet 😊

Everything new is not best. I dislike that you discontinues the phone order service, It was so quick and easy. Bring it back.

Terrible delivery schedule Terrible delivery schedule! Takes 7+ days to get the frame in queue. This is a ready made frame that’s in stock. Absolutely unacceptable…