Nice online frame source Set up of website makes it fairly easy for a novice framer to select the correct finish, size, etc. DI wish there was a bit more selection in some color ways, but an overall positive experience. better yet, there was a nice sale happening when I stumbled onto this find. Shipping is a bit pricey, but it could be worse.

Best service and room for improvement I have recommended your company many times over many years. The quality of the frames is excellent and the service reliable. However, I really liked the ability to talk on the phone to one of your knowledgeable agents, who were always kind and helpful. This was not available with my last order, and the chat person I spoke with did not seem to know much, or I wrote my concern badly. At any rate, it was 20 minutes of frustration. I know I can rely on good, solid craftsmanship with your frames and shipping, just wish I could count on speaking with someone. Thank you Janet 😊

Very attentive to customers needs. I had a number of detailed questions to ensure that I could use the frames you sell for my specific application. I was pleasantly surprised at how fast you responded to my queries and how well detailed the responses were.

Great customer service! I have dealt with your company for over 25 years and have been very pleased with selection and service.

Lost my 20% discount Placed my order for a black and gold frame and was on back order for over a month. I called and cancelled my order and placed a new order for another frame. I received a 20% discount on the back order frame and I couldn't transfer the 20% discount toward my new order.