My experience My experience was a bit different than most. Shortly after placing an order for 4 lovely pillow covers as a gift for my daughter, I found out that she had just purchased some and so didn’t need these ones. I immediately emailed the address that was provided with the order confirmation and explained my situation and asked that the order be cancelled. I received a response almost immediately (this was late Saturday afternoon) that the order had been cancelled with no penalty or further explanation needed. It was so nice to experience a hassle free resolution. I will definitely shop the site again soon.

Exactly as shown on the internet. I have now purchased 3 items from Moderny and all 3 have been exactly as described and beautiful. Very impressed with the prompt delivery

Scam company I never do reviews, but felt like I had to for this one. Scam company. Please do not buy from them. I recently bought a smiley face rug, the quality is bad (faded and patchy) and is not like the advertised photos.They are then saying that in order to get a refund, then I have to pay over £158.99 for shipping back, when I paid £24.99 for the product. Who is going to do that? I have asked for 90% refund back (so not even full amount) and they are refusing to do anything, keeping going round in circles and repeating same lines about 'satisfaction being important to them' and now they say that I have to do shipping myself (which again will cost me more than the product). I wish I had looked at reviews beforehand, but unfortunately I didn't, so please be wary of this company.

Great customer service Product was unfortunately lost by the courier but the customer service team did a great job helping me track down the package + issued a refund.

Positive and quick customer service experience I purchased some stacking shelves and forgot to purchase my second set because it was buy one get the second half off. I contacted customer service and they immediately refunded half of my purchase price and they ordered the second set of stacking shelves for me. I have never experienced customer service so positive and quick. I am looking forward to these stacking shelves coming in.