I absolutely love this fireplace! I absolutely love this fireplace! I really appreciate the way it was shipped to me. It arrived strapped to a pallet, so there was no way it could be damaged during shipping It definitely gave my wall the look it needed. I am so impressed with all of the options for colors of flames and crystals in the bottom. It looks very sleek on and off. I would definitely recommend this fireplace.

Open box and missing parts costumer… Open box and missing parts costumer service never fixed my issue

Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.

Item did not fit Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response

Excellent Customer Service and Product When I originally contacted the company, I was told by customer service (800 number) that the product I was interested in was back-ordered until February 1, 2024. I called the company directly and spoke with Kevin. Somehow, he was able to expedite the order and it arrived at my home before Christmas! The gas logs work perfectly and look beautiful. Awesome service!