Sarah Macfarlane
GBItem did not fit Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response
Fred Fromm
GBGreat Fireplace Product, Price, ease of order, on time delivery, easy to install. Everything went perfect.
Seve Rojas
GBOpen box and missing parts costumer… Open box and missing parts costumer service never fixed my issue
Mike in Ohio
GBRealistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.
Byrum Builders LLC
GBFor Customerservice I ordered a fireplace on March 12, 2024 and was told that it would ship right away and then I should expect to have it with him a week. Yesterday was April the third and it just arrived. I called at least twice to find out about it, and no one could tell me where it was at in the shipping process. Both times someone was supposed to call me back and did not. I am not dissatisfied with the fireplace just with the customer service.