Open box and missing parts costumer… Open box and missing parts costumer service never fixed my issue

It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

I purchased the Napoleon electric logs I purchased the Napoleon electric logs. These logs far exceed my expectations. The logs are hand painted and look Shockingly realistic. The red glow and flames are also realistic. They are a little pricey, but worth it. I recommend them without reservations.

Great Fireplace Product, Price, ease of order, on time delivery, easy to install. Everything went perfect.

New 42 inch electric fireplace. Purchased an electric built-in fireplace to replace an older propane fireplace. Pricing was good and they had all of the options we wanted. Delivery was fast. Customer service was excellent. After receiving the fireplace, we decided not to use the expanded trim kit. I called customer service and they issued an RMA for the trim kit. Once they received the trim kit back, the cost of the trim kit was refunded to my credit card. We love the new fireplace and are thrilled with the experience we had buying from fireplacesusa.com. I would absolutely buy from them again.