Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.

Nice Electric Fireplace, Good Customer Service Product arrive approximately 2 weeks after ordering. Phone customer service was unable to provide an update about the product location. Notice about product delivery date occurred one day in advance of arrival. Box was delivered to the front door.

Dimplex - 23" Multi-Fire XHDTM Electric Fast delivery. Beautiful flame, but have problem’s with the fireplace, the temperature from Celsius to Fahrenheit the Fahrenheit does not work. And the force fan seems not as strong as it should be. There is noise from where flame turns. I turned this in and hopefully will be addressed in a timely manner.

For Customerservice I ordered a fireplace on March 12, 2024 and was told that it would ship right away and then I should expect to have it with him a week. Yesterday was April the third and it just arrived. I called at least twice to find out about it, and no one could tell me where it was at in the shipping process. Both times someone was supposed to call me back and did not. I am not dissatisfied with the fireplace just with the customer service.

Open box and missing parts costumer… Open box and missing parts costumer service never fixed my issue