I needed a trim kit for my Napoleon… I needed a trim kit for my Napoleon Element 36" electric fireplace. I searched for the lowest price online and found Fireplaces USA. The product was priced right, shipped promptly and as described in a new factory sealed box. Excellent experience and can highly recommend.

New 42 inch electric fireplace. Purchased an electric built-in fireplace to replace an older propane fireplace. Pricing was good and they had all of the options we wanted. Delivery was fast. Customer service was excellent. After receiving the fireplace, we decided not to use the expanded trim kit. I called customer service and they issued an RMA for the trim kit. Once they received the trim kit back, the cost of the trim kit was refunded to my credit card. We love the new fireplace and are thrilled with the experience we had buying from fireplacesusa.com. I would absolutely buy from them again.

Nice Electric Fireplace, Good Customer Service Product arrive approximately 2 weeks after ordering. Phone customer service was unable to provide an update about the product location. Notice about product delivery date occurred one day in advance of arrival. Box was delivered to the front door.

I purchased the Napoleon electric logs I purchased the Napoleon electric logs. These logs far exceed my expectations. The logs are hand painted and look Shockingly realistic. The red glow and flames are also realistic. They are a little pricey, but worth it. I recommend them without reservations.

Very realistic!!! We went to a local dealer and were most impressed with the dimplex brand, but it was quite a bit more pricey. We found the same model online at FireplacesUSA.com. Ordering was easy and delivery was prompt. We are extremely pleased. The logs and flame are very realistic. We love sitting and watching it.