I needed a trim kit for my Napoleon… I needed a trim kit for my Napoleon Element 36" electric fireplace. I searched for the lowest price online and found Fireplaces USA. The product was priced right, shipped promptly and as described in a new factory sealed box. Excellent experience and can highly recommend.

Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.

The online customer service was polite… The online customer service was polite and informative. The service helped us to find a stove to fit our specifications. The shipping was fast once we had ordered and paid. However, during the shipping the black paint had been chipped and scraped off along one whole edge of the stove, but not dented or damaged in any other way. Rather that ship it back, we bought special black stove paint and sprayed a new coating over that whole edge. We haven’t tried our new stove yet because it hasn’t yet been installed.

I absolutely love this fireplace! I absolutely love this fireplace! I really appreciate the way it was shipped to me. It arrived strapped to a pallet, so there was no way it could be damaged during shipping It definitely gave my wall the look it needed. I am so impressed with all of the options for colors of flames and crystals in the bottom. It looks very sleek on and off. I would definitely recommend this fireplace.

Detailed dimensions, exceptional product Fireplaces USA is the only website that gave me confidence in product dimensions. We had very specific dimensions to fill our old fireplace with an electric insert. The item arrived in perfect condition and fit perfectly. I relied on other reviews for quality and we have been extremely happy with this purchase. I will only be purchasing from them again. Thank you!