Very realistic!!! We went to a local dealer and were most impressed with the dimplex brand, but it was quite a bit more pricey. We found the same model online at FireplacesUSA.com. Ordering was easy and delivery was prompt. We are extremely pleased. The logs and flame are very realistic. We love sitting and watching it.

Item did not fit Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response

For Customerservice I ordered a fireplace on March 12, 2024 and was told that it would ship right away and then I should expect to have it with him a week. Yesterday was April the third and it just arrived. I called at least twice to find out about it, and no one could tell me where it was at in the shipping process. Both times someone was supposed to call me back and did not. I am not dissatisfied with the fireplace just with the customer service.

The product is pretty and functions… The product is pretty and functions however fireplace insert was bent. On day of opening I called customer service to report, still no response to call. However, I emailed, immediately next day and provided pictures too., with box pictures showing no damage to box. There support team is still working on request ( 12/11 emails started). Product is lovely.

I needed a trim kit for my Napoleon… I needed a trim kit for my Napoleon Element 36" electric fireplace. I searched for the lowest price online and found Fireplaces USA. The product was priced right, shipped promptly and as described in a new factory sealed box. Excellent experience and can highly recommend.