It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

For Customerservice I ordered a fireplace on March 12, 2024 and was told that it would ship right away and then I should expect to have it with him a week. Yesterday was April the third and it just arrived. I called at least twice to find out about it, and no one could tell me where it was at in the shipping process. Both times someone was supposed to call me back and did not. I am not dissatisfied with the fireplace just with the customer service.

Went the extra mile I needed an anti-draft shield cap for my fireplace chimney. Fireplaces USA was one of the few places I could actually find it in stock and for a reasonable price. After placing my order for an item listed as in stock I was contacted by Fireplaces USA letting me know it was not actually in stock which was frustrating to say the least. They went above and beyond though, they followed up with me letting me know they double checked the warehouse and found one more. I was very happy and impressed they did this for me!

I purchased the Napoleon electric logs I purchased the Napoleon electric logs. These logs far exceed my expectations. The logs are hand painted and look Shockingly realistic. The red glow and flames are also realistic. They are a little pricey, but worth it. I recommend them without reservations.

Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.