Dimplex - 23" Multi-Fire XHDTM Electric Fast delivery. Beautiful flame, but have problem’s with the fireplace, the temperature from Celsius to Fahrenheit the Fahrenheit does not work. And the force fan seems not as strong as it should be. There is noise from where flame turns. I turned this in and hopefully will be addressed in a timely manner.

Item did not fit Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response

It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

Open box and missing parts costumer… Open box and missing parts costumer service never fixed my issue

Very realistic!!! We went to a local dealer and were most impressed with the dimplex brand, but it was quite a bit more pricey. We found the same model online at FireplacesUSA.com. Ordering was easy and delivery was prompt. We are extremely pleased. The logs and flame are very realistic. We love sitting and watching it.