It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

Went the extra mile I needed an anti-draft shield cap for my fireplace chimney. Fireplaces USA was one of the few places I could actually find it in stock and for a reasonable price. After placing my order for an item listed as in stock I was contacted by Fireplaces USA letting me know it was not actually in stock which was frustrating to say the least. They went above and beyond though, they followed up with me letting me know they double checked the warehouse and found one more. I was very happy and impressed they did this for me!

Great Fireplace Product, Price, ease of order, on time delivery, easy to install. Everything went perfect.

Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.

Excellent Customer Service and Product When I originally contacted the company, I was told by customer service (800 number) that the product I was interested in was back-ordered until February 1, 2024. I called the company directly and spoke with Kevin. Somehow, he was able to expedite the order and it arrived at my home before Christmas! The gas logs work perfectly and look beautiful. Awesome service!