Open box and missing parts costumer… Open box and missing parts costumer service never fixed my issue

Went the extra mile I needed an anti-draft shield cap for my fireplace chimney. Fireplaces USA was one of the few places I could actually find it in stock and for a reasonable price. After placing my order for an item listed as in stock I was contacted by Fireplaces USA letting me know it was not actually in stock which was frustrating to say the least. They went above and beyond though, they followed up with me letting me know they double checked the warehouse and found one more. I was very happy and impressed they did this for me!

Nice Electric Fireplace, Good Customer Service Product arrive approximately 2 weeks after ordering. Phone customer service was unable to provide an update about the product location. Notice about product delivery date occurred one day in advance of arrival. Box was delivered to the front door.

It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

I purchased the Napoleon electric logs I purchased the Napoleon electric logs. These logs far exceed my expectations. The logs are hand painted and look Shockingly realistic. The red glow and flames are also realistic. They are a little pricey, but worth it. I recommend them without reservations.