I would have been grateful if the sales… I would have been grateful if the sales person had experience installing their products. Chimney pipe sections arrived with many dents. I was able to straighten out to an acceptable level in less than half an hour just expected better. I didn’t want to waste the company’s money by having them shipped back when I could make them work.

Item did not fit Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response

The product is pretty and functions… The product is pretty and functions however fireplace insert was bent. On day of opening I called customer service to report, still no response to call. However, I emailed, immediately next day and provided pictures too., with box pictures showing no damage to box. There support team is still working on request ( 12/11 emails started). Product is lovely.

I absolutely love this fireplace! I absolutely love this fireplace! I really appreciate the way it was shipped to me. It arrived strapped to a pallet, so there was no way it could be damaged during shipping It definitely gave my wall the look it needed. I am so impressed with all of the options for colors of flames and crystals in the bottom. It looks very sleek on and off. I would definitely recommend this fireplace.

Nice Electric Fireplace, Good Customer Service Product arrive approximately 2 weeks after ordering. Phone customer service was unable to provide an update about the product location. Notice about product delivery date occurred one day in advance of arrival. Box was delivered to the front door.