Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.

For Customerservice I ordered a fireplace on March 12, 2024 and was told that it would ship right away and then I should expect to have it with him a week. Yesterday was April the third and it just arrived. I called at least twice to find out about it, and no one could tell me where it was at in the shipping process. Both times someone was supposed to call me back and did not. I am not dissatisfied with the fireplace just with the customer service.

Nice Electric Fireplace, Good Customer Service Product arrive approximately 2 weeks after ordering. Phone customer service was unable to provide an update about the product location. Notice about product delivery date occurred one day in advance of arrival. Box was delivered to the front door.

Great Fireplace Product, Price, ease of order, on time delivery, easy to install. Everything went perfect.

It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!