Unresponsive to item received late and damaged I placed an order and was told it was in back order. I received it a few weeks ahead of the anticipated delivery date but the item was badly damaged and useless. Customer service was at first responsive but stated no record of delivering and said they would get back to me. The scheduled delivery date approached and I get a message that item was already delivered. Of course it was the damaged item. I’ve repeatedly tried calling, messaging via website and emailing with no response.

The product is pretty and functions… The product is pretty and functions however fireplace insert was bent. On day of opening I called customer service to report, still no response to call. However, I emailed, immediately next day and provided pictures too., with box pictures showing no damage to box. There support team is still working on request ( 12/11 emails started). Product is lovely.

Great Fireplace Product, Price, ease of order, on time delivery, easy to install. Everything went perfect.

Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.

Item did not fit Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response