Nice Electric Fireplace, Good Customer Service Product arrive approximately 2 weeks after ordering. Phone customer service was unable to provide an update about the product location. Notice about product delivery date occurred one day in advance of arrival. Box was delivered to the front door.

Open box and missing parts costumer… Open box and missing parts costumer service never fixed my issue

Great Fireplace Product, Price, ease of order, on time delivery, easy to install. Everything went perfect.

The online customer service was polite… The online customer service was polite and informative. The service helped us to find a stove to fit our specifications. The shipping was fast once we had ordered and paid. However, during the shipping the black paint had been chipped and scraped off along one whole edge of the stove, but not dented or damaged in any other way. Rather that ship it back, we bought special black stove paint and sprayed a new coating over that whole edge. We haven’t tried our new stove yet because it hasn’t yet been installed.

It's been a month since order It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!