No shipment, no communication. Just recently bought two posters for $300 and no sign from them at all about when they would be shipping or when I would be receiving them. I’ve sent emails as well as tried their “chat now” feature which doesn’t work. I guess I started to feel like something was off and looked into them a bit more and now see there is a pattern of this, what a shame. I suppose I’ll give them until the end of the week to notify that they’ve shipped my package and then I’ll have to inform my bank due to their lack of communication while not holding up their end of the deal.

Great customer service We ordered a large-size poster to hang on our wall. It arrived a little later than was intended (only two days), but we were kept up to date with all the delivery information so this was fine. The poster was carefully and neatly packaged. However, when we unpacked it, we weren't satisfied about the quality of the picture. It was clearly enlarged and therefore blurry. We contacted customer service and they provided us with a very neat solution, so we're happy nonetheless. Even though we weren't satisfied about the product itself, the service we received was great so there are no complaints about the company itself. :) Would probably order here again (but a different product).

Where is my order? Update: received email response. Update: received product I paid for courier express which is supposed to take 3-7 days, and it has already been a week with no update at all. The Shop app just says “Order Placed”, and I’ve sent an email and numerous chats on the website, but no response ever. I’m wondering if it will ever come, and if not soon I will have to report it to my bank. 2 stars currently. Update: I finally received an email response on the 8th day as well as being notified that my order is ready to be shipped. Now 3 stars and will be more if it arrives soon because I did pay $20 for courier express shipping. Update: I received my poster after 12 days, and it is exactly how I imagined it would be, it looks terrific. And on top of that, they sent an email offering me two choices for the delay in the service, which was refunding the $20 I paid for courier express shipping or getting 50% off any item. Definitely 5 stars now.

A STICKER in the shipment!?! Beautiful print of the Center of the Milky Way Center. Arrived and as I was unrolling it a sticker that was holding the paper stuck to the print. I thought it was one of those barely stick stickers...but it immediately tore part of the photo off. Why is that sticker even in the shipment?!?! I'm sick that this amazing photo was ruined even before I fully unrolled it. EDIT: Barely 2 days and they immediately handled it in the best way I could possibly hope for. Absolutely going above and beyond. I couldn't possibly be happier with their response and overall friendliness. A small bump in the road, but a definite 5 STARS. And that isn't even about the Photo itself, which is simply amazing!

What a great company and wonderful quality… What a great company and wonderful quality prints. I bought 2 large prints and both are amazing. One was damaged in transit by FedEx and Astrography took care of me and made sure my print was replaced. I’ll be buying more for my office. Highly recommend.