Can't top up, can't use. I have tried multiple methods to try and top up this card since pluxee has taken over, but repeated errors on their system. Annual fee charged anyway. How do I just cancel this thing?

Advisors very helpful and informative Advisors very helpful and informative. Explained the glitch clearly and concisely. Thank you.

Excellent Friendly Service The person on the phone was friendly and waited on the call till I had received the email she sent to ensure my issue was sorted

Great option to get Cashback The majority of my regular cashback comes from my weekly Sainsburys shop. Great card with 5% off, easy to use, getting cashback is seamless and is very useful for big purchases/at Christmas-time etc. I do all my weekly grocery shopping on it and we use it as our family expenses card, paying for meals out and trips away.

Very disappointed Very disappointed. Signed up to this card through Totum. I topped up the card and added it to my apple wallet, however, it will not verify. I have contacted customer service and still not had any luck after over a week. I cannot access my money or use my card. I have requested that I have my money returned and a refund on the card fee, or alternatively a plastic card rather than a virtual one, but I am getting no reponse. I will be taking legal advice.