Very disappointed Very disappointed. Signed up to this card through Totum. I topped up the card and added it to my apple wallet, however, it will not verify. I have contacted customer service and still not had any luck after over a week. I cannot access my money or use my card. I have requested that I have my money returned and a refund on the card fee, or alternatively a plastic card rather than a virtual one, but I am getting no reponse. I will be taking legal advice.

Very good experience and a helpful… Very good experience and a helpful person on the end of the line when I couldn't print my voucher! Thank you

Don't go out with this as your only form of payment. I have had an NHS discounts card for a number of years. Gradually over time the reliability of the card to actually pay is very low. It fail as roughly 1 in 5 times used, won't work contactless or chip and pin. The discounts are reasonable and we persevered for a good while. Told can't continue using card as have retired, bit annoying as I have 38 years NHS service, but to be honest I was going to pack the card up anyway due to unreliability.

Excellent Friendly Service The person on the phone was friendly and waited on the call till I had received the email she sent to ensure my issue was sorted

Can't top up, can't use. I have tried multiple methods to try and top up this card since pluxee has taken over, but repeated errors on their system. Annual fee charged anyway. How do I just cancel this thing?