Very good experience and a helpful… Very good experience and a helpful person on the end of the line when I couldn't print my voucher! Thank you

Very disappointed Very disappointed. Signed up to this card through Totum. I topped up the card and added it to my apple wallet, however, it will not verify. I have contacted customer service and still not had any luck after over a week. I cannot access my money or use my card. I have requested that I have my money returned and a refund on the card fee, or alternatively a plastic card rather than a virtual one, but I am getting no reponse. I will be taking legal advice.

Excellent Friendly Service The person on the phone was friendly and waited on the call till I had received the email she sent to ensure my issue was sorted

Avoid if you are not going to use it regularly. A company that is supposed to help the public sector that profits by it! Expensive for a simple cash-back card, there are a lot of other great ones out there that do not change you for not using your card regularly. The annual fee of £2.99 is ok, but a £5 charge per month for not using it or topping up is extremely steep in my opinion. I checked my account at the weekend to find out I had been charged £12.99 (I have now closed my account). I feel they are making money for doing nothing. Unless you shop regularly and remember to top up your card avoid as it isn't worth it.

Missing money Never had an issue using my spree card and tried to top up my Pluxee card today and it said I had insufficient funds in my debit card to top up. I’ve now had £130 pending to Pluxee from my bank account and not showing in my Pluxee card. Can’t find contact details anywhere to speak to someone and I am now not going to be able to pay my bills as my money is missing.