Very disappointed Very disappointed. Signed up to this card through Totum. I topped up the card and added it to my apple wallet, however, it will not verify. I have contacted customer service and still not had any luck after over a week. I cannot access my money or use my card. I have requested that I have my money returned and a refund on the card fee, or alternatively a plastic card rather than a virtual one, but I am getting no reponse. I will be taking legal advice.

Advisors very helpful and informative Advisors very helpful and informative. Explained the glitch clearly and concisely. Thank you.

Easy cashback and household budgeting Great card, easy to use, getting cashback is seamless and is very useful for big purchases/at Christmas-time etc. I do all my weekly grocery shopping on it and we use it as our family expenses card, paying for meals out and trips away. The majority of my regular cashback comes from my weekly Sainsburys shop.

Don't go out with this as your only form of payment. I have had an NHS discounts card for a number of years. Gradually over time the reliability of the card to actually pay is very low. It fail as roughly 1 in 5 times used, won't work contactless or chip and pin. The discounts are reasonable and we persevered for a good while. Told can't continue using card as have retired, bit annoying as I have 38 years NHS service, but to be honest I was going to pack the card up anyway due to unreliability.

efficient and courteous service I had made a silly mistake filling out an online form which resulted in not receiving a "reward" voucher. I filled in the "contact" form on the website. The error was rectified without any queries and I received the voucher the following day. I was VERY impressed with the speed and efficiency of the service and the courtesy of the email which I received from the company's Customer Service department.