Parcel never arrived Ordered a memorial item for a recently passed family member. It never arrived. After one month of not receiving any shipping confirmation or a valid tracking number on the website I contacted customer support. Initially, they were apologetic and planned to resend it. Then they stated that it had arrived (it has not; we have a ring camera), and that it was too late for me to complain (when previously my order took 1-2 months to arrive). They refuse to contact the delivery company, or amend their error. I feel like I wasted $57 I don’t have, on something that was supposed to be special, just by being patient Absolutely DO NOT RECOMMEND. I believe this service is a scam.

They play games with shipping charges Got the useless “canned” response below. They play games with shipping charges. Placed a large order and was charged 9.95 shipping. Because I placed first order they gave me a “free” canvas, all I had to pay was shipping. Sounded reasonable, until they jacked shipping up to $12.95 for the ONE “free” item. So free was not free at all, and I learned how these people operate.

Striving for excellence The ticketing system used for communication can make for confusing order changes/tweaks/approvals since a different employee responds each time. The company as a whole seems to really want to do their best & that's all one can expect. Packing & shipping are spot on!

Canvas print was delivered damaged Canvas print was delivered damaged and replaced with another damaged one. I was given a refund within 2 days. Fast service. I was also informed how to order canvas prints with board backing. Thank you!

Customer Support was very accommodating Customer Support, especially Melvin, were very hands on, making sure I got exactly what I wanted.