They play games with shipping charges Got the useless “canned” response below. They play games with shipping charges. Placed a large order and was charged 9.95 shipping. Because I placed first order they gave me a “free” canvas, all I had to pay was shipping. Sounded reasonable, until they jacked shipping up to $12.95 for the ONE “free” item. So free was not free at all, and I learned how these people operate.

Canvas print was delivered damaged Canvas print was delivered damaged and replaced with another damaged one. I was given a refund within 2 days. Fast service. I was also informed how to order canvas prints with board backing. Thank you!

Damaged canvas resolved I ordered a canvas. Unfortunately, it came damaged. Next, I notified customer service by email and uploaded pictures of the damaged canvas. They resolved the matter by shipping me another canvas (reprint). A few years back, CanvasChamp used to place the 2 hanging brackets on the back edge. Now, they place them upside down further in-between the the canvas. Hopefully, they can go back to the way they used to do it. Anyway, Thanks!

Impressed I had to pay extra to get shipping in 10 days, which was a bit of a bummer. However, I was beyond impressed with the packaging and the quality of the canvases. They were definitely packed with care and my entire box of 20+ canvases was delivered with no damage at all. The mounting includes a back plate for more support for each canvas and I hadn't expected that. Thank you for a great experience!

Customer Support was very accommodating Customer Support, especially Melvin, were very hands on, making sure I got exactly what I wanted.