Damaged canvas resolved I ordered a canvas. Unfortunately, it came damaged. Next, I notified customer service by email and uploaded pictures of the damaged canvas. They resolved the matter by shipping me another canvas (reprint). A few years back, CanvasChamp used to place the 2 hanging brackets on the back edge. Now, they place them upside down further in-between the the canvas. Hopefully, they can go back to the way they used to do it. Anyway, Thanks!

They play games with shipping charges Got the useless “canned” response below. They play games with shipping charges. Placed a large order and was charged 9.95 shipping. Because I placed first order they gave me a “free” canvas, all I had to pay was shipping. Sounded reasonable, until they jacked shipping up to $12.95 for the ONE “free” item. So free was not free at all, and I learned how these people operate.

Absolutely wonderful Absolutely wonderful! I was worried the large canvas I ordered would be out of focus due to the size, but the picture is as clear and beautiful as the photo I took. Same with the smaller one, both landscapes. The prices are almost suspiciously fantastic and the shipping was much faster than I expected. Overall a really good experience, thank you.

Striving for excellence The ticketing system used for communication can make for confusing order changes/tweaks/approvals since a different employee responds each time. The company as a whole seems to really want to do their best & that's all one can expect. Packing & shipping are spot on!

Every order I have had has been… Every order I have had has been flawless. Each piece is always more then I imagined it would be. Receiving is always with in the days shed for deliverely. You are what all businesses should take an example of how great customer service works.