Kirstin Russ
USImpressed I had to pay extra to get shipping in 10 days, which was a bit of a bummer. However, I was beyond impressed with the packaging and the quality of the canvases. They were definitely packed with care and my entire box of 20+ canvases was delivered with no damage at all. The mounting includes a back plate for more support for each canvas and I hadn't expected that. Thank you for a great experience!
Lucy Marrison
NZParcel never arrived Ordered a memorial item for a recently passed family member. It never arrived. After one month of not receiving any shipping confirmation or a valid tracking number on the website I contacted customer support. Initially, they were apologetic and planned to resend it. Then they stated that it had arrived (it has not; we have a ring camera), and that it was too late for me to complain (when previously my order took 1-2 months to arrive). They refuse to contact the delivery company, or amend their error. I feel like I wasted $57 I don’t have, on something that was supposed to be special, just by being patient Absolutely DO NOT RECOMMEND. I believe this service is a scam.
Paige Powell
USpoor quality craftsmanship and even worse customer service I have been using canvas champ since 2017. I order huge quantities of canvas prints of my artwork to sell, as I am a self employed artist. The quality of craftsmanship of these products has declined severely and they refuse to do anything about it. When I order 11x14 canvases, they are closer to 10x13 and are not perfectly rectangular. One side will be 10" while the other side will be 10.5" resulting in a "Wonky" looking canvas that does not hang straight. I routinely use a small border about half an inch from the edges of my art, that go all the way around my artwork, yet they can never get them straight. Often the border will go over the edges and onto the sides of the canvases. This all results in products that I cannot sell. When I submit a ticket for the order, stating that I have an issue with product quality, I upload photos of the canvas to show them. However, when they reply to the ticket, they ask me to send photo proof. I always end up having to send the photos to them 2 to 3 times before they acknowledge it. this results in days of me going back and forth with them, trying to prove to them that there is indeed an issue. They refuse to refund for this. they will only offer a reprint, which often is the same quality as the original. They now have an option to pay extra for "crafted to perfection" where they send you a proof to approve. However, even after paying for this and approving the proof, which looks good, the actual canvases will still be poorly crafted, stretched wrong, or with bumps undeneath the print. It is exasperating and I lose money monthly trying to get them to honor their policies. I finally can no longer tolerate this. Over the years, I have referred MANY of my artist friends to them, who tell me they have the same issues. It is unfortunate. There is no way to leave a review of their products on their website, and the reviews they show are completely fake. This is the only place I have found where I can voice this honest complaint. Update: Canvas champ has given me an in-store credit for one of my orders gone wrong due to my review on TrustPilot.
Ach Gadol
USevrything was perfect especially the… evrything was perfect especially the shipping - it was fast!
JoJo
USSuch a wonderful item! Beautiful prints on my aprons! They arrived fast and were amazing. My photo was not of great quality so I did not expect such wonderful results. The only thing I would've changed is the fabric. I was expecting a cotton not a high gloss polyester. I still just love them!