Parcel never arrived Ordered a memorial item for a recently passed family member. It never arrived. After one month of not receiving any shipping confirmation or a valid tracking number on the website I contacted customer support. Initially, they were apologetic and planned to resend it. Then they stated that it had arrived (it has not; we have a ring camera), and that it was too late for me to complain (when previously my order took 1-2 months to arrive). They refuse to contact the delivery company, or amend their error. I feel like I wasted $57 I don’t have, on something that was supposed to be special, just by being patient Absolutely DO NOT RECOMMEND. I believe this service is a scam.

They play games with shipping charges Got the useless “canned” response below. They play games with shipping charges. Placed a large order and was charged 9.95 shipping. Because I placed first order they gave me a “free” canvas, all I had to pay was shipping. Sounded reasonable, until they jacked shipping up to $12.95 for the ONE “free” item. So free was not free at all, and I learned how these people operate.

Every order I have had has been… Every order I have had has been flawless. Each piece is always more then I imagined it would be. Receiving is always with in the days shed for deliverely. You are what all businesses should take an example of how great customer service works.

Striving for excellence The ticketing system used for communication can make for confusing order changes/tweaks/approvals since a different employee responds each time. The company as a whole seems to really want to do their best & that's all one can expect. Packing & shipping are spot on!

Such a wonderful item! Beautiful prints on my aprons! They arrived fast and were amazing. My photo was not of great quality so I did not expect such wonderful results. The only thing I would've changed is the fabric. I was expecting a cotton not a high gloss polyester. I still just love them!