Poor return policy for a pillow that caused me pain Disappointed with pillow and with return policy. After using the pillow for a bot over a week, I kept waking up with headaches. I tried to keep using it, hoping my body would adjust, but it hasn't. That's not Pillowcube's fault really, but the return policy is lame. They charge $15 for a handling fee, plus now I need to find a box that it will fit in since they send it in a much smaller box (the pillow is vacuum-packed). So, it's definitely not a risk-free trial. I'd be happy to destroy or donate it and get all of my money back, but I wasn't given that option.

Uncomfortable and 'exchange' policy is a scam! I bought a 5" Standard Pillow Cube as a gift for my wife. Size-wise she is well within the recommended height for the standard pillow. She found the pillow to be too thick and too firm. I tried it myself and found the same. When sleeping on one's side it really pushes against your cheeks! Just in case of this issue I purchased their Re:do "Free Returns for in-store credit or Exchanges" item expecting that I would be able to easily exchange the pillow for a different size. Here's the bait and switch scam... Upon attempting to return the pillow for an exchange I noticed that no other size of 'standard' pillow is available. I contacted Pillow Cube customer service who informed me that the Standar 4" thin Pillow Cube would not be restocked "for the foreseeable future." I suspect they do this on-purpose. My choices were to: 1.) Pay the $50 up-charge for a Deluxe 4" thin pillow and find out if it's less uncomfortable 2.) Return the pillow for 'store credit' and let them hold onto my money 'for the foreseeable future' until they maybe restock the 4" standard pillow (unlikely) 3.) Return the pillow and pay a 15% handling fee.

This is a really good pillow for side… This is a really good pillow for side sleepers, like me. It was recommended by our Chiropractor too. My reason for 4 stars is because I’m not too happy with the quality. The pillow cover zipper broke after only 2 washings. The cube foam has small perforations in it and one is ripping a bit after 4 months of use.

I love my pillow cube I love my pillow cube. I even take it on vacation with me. I tried so many pillows before this one. I bought a second one just for safe keeping in case anything ever happens to my first one. If pillows ever come up with friends and family, rest assured I’ll be bringing up how much I love my pillow cube.

OK Pillow, absolutely BONKERS return policy The pillow is OK but I realized I don't sleep on my side as much as I thought, so I want to return it. However, in order to do a "return" or get a refund, you have to either prove (with a receipt) that you donated the pillow, or you have to send them proof that you DESTROYED the pillow! Guess what? I have yet to find a charity in my area that will accept a pillow as a donation, so it seems like Pillow Cube is telling me to destroy it as my only option. Again, the product seems OK, but this return policy is absolutely wild.