Poor return policy for a pillow that caused me pain Disappointed with pillow and with return policy. After using the pillow for a bot over a week, I kept waking up with headaches. I tried to keep using it, hoping my body would adjust, but it hasn't. That's not Pillowcube's fault really, but the return policy is lame. They charge $15 for a handling fee, plus now I need to find a box that it will fit in since they send it in a much smaller box (the pillow is vacuum-packed). So, it's definitely not a risk-free trial. I'd be happy to destroy or donate it and get all of my money back, but I wasn't given that option.

Uncomfortable and 'exchange' policy is a scam! I bought a 5" Standard Pillow Cube as a gift for my wife. Size-wise she is well within the recommended height for the standard pillow. She found the pillow to be too thick and too firm. I tried it myself and found the same. When sleeping on one's side it really pushes against your cheeks! Just in case of this issue I purchased their Re:do "Free Returns for in-store credit or Exchanges" item expecting that I would be able to easily exchange the pillow for a different size. Here's the bait and switch scam... Upon attempting to return the pillow for an exchange I noticed that no other size of 'standard' pillow is available. I contacted Pillow Cube customer service who informed me that the Standar 4" thin Pillow Cube would not be restocked "for the foreseeable future." I suspect they do this on-purpose. My choices were to: 1.) Pay the $50 up-charge for a Deluxe 4" thin pillow and find out if it's less uncomfortable 2.) Return the pillow for 'store credit' and let them hold onto my money 'for the foreseeable future' until they maybe restock the 4" standard pillow (unlikely) 3.) Return the pillow and pay a 15% handling fee.

GREAT for sleeping on your side and the… GREAT for sleeping on your side and the cooling fabric was a nice touch. My only hang-up was that I bought a 12x24 pillow wanting to use it as my main sleeping pillow, but the thickness didn't really vibe will with me sleeping on my back. Still great for all other angles which I spend most of the night in anyways, but I would recommend a 12x12 if you're looking at getting one! Great stuff for sure though have already told one of my buddies about it and both of my roommates have tried it and loved it as well!

Was having a lot of neck pain on poorly… Was having a lot of neck pain on poorly stuffed pillows and could never get comfortable. 100% side sleeper and this product really intrigued me. I got the large Ice Pillow, and was skeptical about the cost, but I am glad I made the investment! It's easy to buy the things we want, but to invest money into ourselves and our health is always a struggle. If you're like me and in that position, take the leap of faith and purchase this product! I noticed a difference the first night of sleep and it's been wonderful for my neck/upper back support. Wonderful product, would highly recommend!

So sad this happened.. Started off with the belief that Pillowcube was a life changer. Neck pain, shoulder pain, and back pain vanished within a week of sleeping on my Pillowcube. I was blown away. Then, it happened...I noticed the insides of my cheeks were sore. At night I could not close my jaw without pinching the inside of my cheeks. They became tender and swollen so eventually it also happened during the day. Even my dentist noticed this at a regular check up. I came to realize that the luxurious support Pillow cube gave to my head was pushing on my jaw and squeezing my inner cheek into the pathway of my bite. I experimented changing back to my old pillow. Neck and shoulder pain back but cheek pain gone. I am so sad. I loved the curative results Pillowcube gave my spine. Maybe an option to design an area where the jaw and cheek touch be a bit softer and more forgiving?