Exceptional quality and products, not so great customer service I ordered Prestige Collection custom covers for our patio set with 9 pieces ($1100+ order). The quality of the covers is exceptionally nice with sturdy materials, draw strings, and buckles. I feel confident that these covers will stand the test of mid-Atlantic winters. I'm very happy with the quality of craftsmanship and the covers that were shipped to me and would recommend this to other customers. Had two issues during ordering and shipping. First the credit card company flagged the Coverstore authorization as potential fraud and declined the charge. I verified the charge and then initiated the call to Coverstore for their customer care team to retry authorization. I needed to make a couple of calls to get this straightened out. The customer care team clearly didn't have a script for this situation and it was a game of 21-questions to get it resolved. Second issue: The custom covers were manufactured and shipped from China in two packages. I received three packages in total including the storage bags which were shipped from TX. It isn't obvious on the web site that they shipped two packages from Asia using two different tracking numbers. The first package arrived right away but the second package was delayed in transit to UPS but the status tracker was not at all clear. It appeared that the package was lost in transit. Again, I contacted the customer service team by both phone and email to track the missing package. The customer care team was rude and absrasive and it was pretty clear that they were annoyed that I was calling. $1100 in covers seemingly lost, who wouldn't call?! Coverstore owners or Sr. management needs to take note of the poor performance of the customer care team. It's clearly a leadership issue. They seem ill equipped to handle common issues and haven't been trained to communicate with customers in a non-condescending attitude.

Terrible customer service I sent them pics of furniture yet they still sent wring covers- applied for refund and only received partial because I opened the bag- worst cust service ever. I ordered 6 covers and 3 did not fit- thr 3 were $64 each yet only rec $154. Refund. Again stay away from this terrible business

Such a great product. Thrilled enough to write a second review ! I've never written a second review months after installing a product, but felt compelled to do just that re our Coverstore purchase made Fall, 2023. We purchased 8 custom covers and just removed them after the winter months. The covers are so well made, fit perfectly (great clips and ties) and look outstanding. After the season use, they look as though we just unpacked them. Held up perfectly and thoroughly protected our pricey outdoor patio furniture. Worth every cent.

Workmanship was Topnotch For being custom made, the cover arrived in reasonable time. The quality of the Elite cover was excellent. The measurements were exactly to specifications and fit our table perfectly. The extra clinch straps for around two of the table legs will be a great help in keeping the cover in place during windy days. Very pleased.

Large, complex, cover done really well Just left a review on a different site, doing it here as well since people usually write reviews of bad experiences but don't for good ones. I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt other customers have had problems, but just want to add that mine came out perfectly.