The best customer service I have ever… The best customer service I have ever had. First I dealt with Brian in sales. He was very helpful, asked questions and made sure I got just what I wanted. Next came shipping, there was a problem with getting a truck in our neighborhood for delivery, the freight line said that they could not deliver the bed. I called back to Brian and told him of the situation and he put me in touch with Doug. Doug check into the problem and call me back and said that he would take care of it. He called the next day and told me it was taken care of and when the bed would arrive. The bed arrived when he said it would and on top of that he called to make sure it did. The next day Doug called again to make sure the bed was set up ok and to make sure we were not having any problems. I have not had this kind of service and follow up in quite a long time. Thank you Brian and Doug

Strong chemical smell I received my airpedic bed in April, as soon as we took it out of the boxes, the smell of chemicals hit you in the face! When I called the company they said to just open windows to air it out, probably just “glue” smell. It smelled like petroleum so pungent! It took several weeks to diminish. Oddly, I started getting lung and nasal congestion within days of sleeping on it. I have now not felt well for 11 weeks, we just put two and two together last night after talking to a mattress specialist . The timeline of my illness, so we removed the bed from house and I will be returning it, pray I start feeling better. I lost my smell at the beginning of June with all the nasal congestion I’ve had, the people helping to remove the bed said it still smelled of chemicals.

Updated review: Mgr took care of my issue I am editing my review as a Manager contacted me and corrected our issue. I told him that the rest of our experience was great in all facets. And although the bed did not work for our needs, I would still be recommending the Air Pedic 850 and Select a Bed. I was anxious ordering an expensive bed online but everything was great and so easy. From the research I did before hand, I truly believe Air Pedic is superior in quality to Sleep Number but they do not have the brand name and all the advertising and stores to pay for. It compared favorably to SN in every category I looked at. My advice would be if you and your sleeping partner need different mattress firmness levels, definitely try this. And get the cooling system.

A truly on-going BAD experience! Searching for a new bed that met our needs was a full-time job. We started our search in May 2019. We looked at what was available at local stores as well as on-line. We found nothing that we liked or could afford until I came upon Relief Mart / Select-a-bed on-line. I did my research and this place was well reviewed. In August 2019 I started a conversation with Eric. He was helpful. We decided to purchase an Air Pedia 850 along with a Reverie adjustable base. Our order was put in on the first of September 2019. The bed was delivered and set up in October 2019. The new mattress was GREAT as it provided much needed relief for our backs. My wife and I are both in our mid sixties and are retired. In March 2020 the Reverie adjustable base on my side of the bed just stopped working. I called John at Select-a-bed, who contacted Reverie and a technician was sent out to our home to replace the control box on my side and everything has worked fine since. In May 2020, my wife's side of the Reverie adjustable base bed stopped working. It is locked in one position. I again contacted John at Select-a-bed. John immediately reached out to Reverie to have a technician come out to fix our bed again. Enter the COVID 19 pandemic. I started to receive calls from a rep from Reverie. I missed several calls from Erika and tried unsuccessfully to set up a time to run through a process to check the Reverie base. I finally got a call from Kevin, the Sales and Service Senior Manager at Reverie. He was polite and reassuring. He had two new control boxes sent to our home the first part of June 2020. My wife's side of the bed has been inoperable now for a month. We had set up several appointments to have a technician to come to our home to fix the problem. The tech's were no shows with no cancellation notice from Reverie. I had to call the tech and then Select-a-bed. At this time I found that John, who had been a big help, was no longer employed at Select-a-bed. I then started to work with Garrett in customer service. Eventually Garrett stopped responding to my emails as nothing was being done. I called Relief Mart / Select-a-bed and got a hold of Shawn who seemed eager to help us. At the end of July, my wife's side of the bed was still inoperable and now wife is no longer sleeping in our bed because of the position it is locked in was not comfortable for her. So on July 17 2020, it was decided by all parties that a new Reverie base would be sent out to our home. Today is August 6th, and I am told that the Reverie base will be shipped tomorrow. The kicker is that no one will be sent to swap out the bases, it will be dropped in our driveway. Did I mention that both my wife and I are in our mid sixties. We are unable to lift the mattress off the Reverie base, then lift out the Reverie base, put the new Reverie base inside our bed frame and then re-hook-up all the tubes and wires for the Air Pedia 850 mattress. This is not customer service from either Relief Mart / Select-a-bed nor Reverie which is a subcontractor that provides the adjustable bases! Bottom line, we LOVE the Air Pedia 850 mattress but not the Reverie adjustable base. BUYER BEWARE! We will never buy anything like an expensive bed (actual cost $6,761.98) over the internet AGAIN!

Follow-up from my first review Follow-up from my first review. We received the bed a week or so ago and couldn’t be more pleased. It’s by far the best bed I have every experienced. The shipping process was quick and easy and everyone communicated with us promptly. Our experience with Air Pedic and Selectabed has been wonderful from start to finish.