Very helpful staff Very helpful staff. I received our fountain fairly quickly. It had a small piece damaged because of shipping but Soothing Company was very quick to fix the issue. I would recommend this company if you are looking to purchase an indoor fountain.

Very disappointed I had terrible experience with this company, I bought a big joe bean bag which was utterly overpriced, too small even for a four year old and when I attempted to return I had to pay $30 for shipping it back plus I was charged 15% restocking fee and another $30 to cover their original shipping costs!! essentially this ended up costing me $70 for nothing... Complete disaster, will never order from them again.. Same bag chair on amazon twice the size is only $45 with free shipping and reasonable return shipping. This company should do a better job negotiating with shipping companies and do better job at customer service. The 15% restocking fee is ridiculous especially in cases like this as the chair was brand new! not used at all! there is absolutely nothing to restock..

Significantly changed price We were reviewing an outdoor fountain that was listed at $500. We worked with one person, and had emails about the cost and the color. We called back to order and were told the other person was gone, and the cost of the fountain was now $750. We sent the emails to them to let them know what we were quoted, but we were told that the price was the new price!

Great products; great customer service I ordered an aquarium for my office that is also a coffee table. It has been a great conversation piece, and looks beautiful. A few weeks after I got the aquarium, I had a question about the sides of the tank bowing slightly. I called the soothing company, and they were very helpful. They even called the manufacturer to make sure the bowing was natural and normal. I would definitely recommend this company and their products!

$1000 product was not what was represented, had to pay shippping to return and refund was only $600! Will never shop there again. My daughter wanted an outdoor fountain and I found this site and suggested she choose one for her birthday. We were both excited. Once she assembled it, she realized it would only produce a slight gurgle of water, nothing like the magnificent flow water represented in the photos. I paid $1000 for it, she paid the $200 shipping to return it, and the company only refunded $600. This was an online shopping disaster.