Very, very disappointed !!! I had the very bad surprise to find out after a little more than a year that my marble slate was of very bad quality. Not using it very much and never for a long time, in a few days, it was covered with a lot of holes in the stone where the water digs up very quickly. I thought that this problem would be considered as a hidden defect and of course, the Soothing Company would replace the slab, but surprisingly, the manufacturer covered himself behind the warranty which ended only few months ago. $2,000 for a piece of junk ! Very mad and disappointed ! I will never buy anything anymore from this company !

Enjoying it! We were very pleased with the service we received. Questions answered promptly and fountain we chose easy to put together. Our tenants love having it in the sunroom which is used for all types of relaxing activities. The sound of the water adds to the atmosphere of our room.

$1000 product was not what was represented, had to pay shippping to return and refund was only $600! Will never shop there again. My daughter wanted an outdoor fountain and I found this site and suggested she choose one for her birthday. We were both excited. Once she assembled it, she realized it would only produce a slight gurgle of water, nothing like the magnificent flow water represented in the photos. I paid $1000 for it, she paid the $200 shipping to return it, and the company only refunded $600. This was an online shopping disaster.

unhelpful customer service and poor product Our fountain has leaked since we received it and we can no longer even use it as a fountain because of the waste of water and effect on the ground around it. when we first received it I tried to make several complaints with the company with very poor and limited responses. I would not recommend the company and regret my purchase as I essentially have a large bird bath and have only used the fountain 3 times in the last year and a half.

We have been trying to get you to send someone to see why our fountain spurts water, making it unusable. This has gone on for months. Our contractor Isaac Oren has called you for help and perhaps an added part. We are very frustrated. We may discard the fountain if we cannot make it work correctly. It has never worked right but gotten worse over time.