Very helpful staff Very helpful staff. I received our fountain fairly quickly. It had a small piece damaged because of shipping but Soothing Company was very quick to fix the issue. I would recommend this company if you are looking to purchase an indoor fountain.

No customer service after purchase! I bought a fountain from them. It doesn't hold water in the basin. They are refusing I help because I didn't cover the fountain in the winter. They never provided a cover or said one needed to be used and I live in Texas so ice isn't really a problem. I would recommend staying away from them since they don't back their products.

I am very disappointed in the customer… I am very disappointed in the customer service I ordered a sofa mat 11 days ago and have not received an order confirmation or a delivery date on my order I have contacted Reach 3 times and was told that they left a message for soothing home customer service to reach out but I have not heard anything back This is unacceptable and I will not be purchasing anything else from them

I ordered the Whispering Creek Slate… I ordered the Whispering Creek Slate wall foundation. Absolutely beautiful to the eye, but horrible on the wall!! ALL YOU HEAR IS THE VIBRATING PUMP. No matter how many times I tried to buffer with the foam they sent me, which did not work.!; NO matter if the pump was on the LOWEST setting. It did and has not served the purpose I desired. I was seeking a water wall fountain that would seem as though I was lying on the ground next to a creek or river. IT WILL ONLY BE AWESOME IN A VERY LARGE SPACE, THAT OTHERS SOUNDS MIGHT, AND I MEAN MIGHT BUFFER THE VIBRATION. FOR ONE TO SPEND 5 HUNDRED DOLLARS AND GET THIS, WALL OVERALL VERY DISAPPOINTING AND I FEEL AS THOUGH I WAS TAKEN BY ONLINE FAIRY TALES. NO WHISPERING CREEK WATER FOUNDATION HERE. VERY IRRITATING NOISE FOR A MEDITATION ROOM

Enjoying it! We were very pleased with the service we received. Questions answered promptly and fountain we chose easy to put together. Our tenants love having it in the sunroom which is used for all types of relaxing activities. The sound of the water adds to the atmosphere of our room.