Promised shipping in 1-4 weeks...it's week 6 now Promised shipping in 1-4 weeks...In week 6 now since ordering and customer service is ignoring all of my emails. I can tolerate a delayed shipment but no updates and no responses from customer service? That is infuriating. Don't recommend buying from them. Choose any other brand.

Helix did not stand behind its claims or warranties. Plus I purchased a Helix Plus. I also purchased the 10 year warranty afterwards after their representative said I was covered for any issues. The bed broke down within a year. I tried to move it to another room and the foam slumped down to the bottom of the mattress cover requiring I unzip the cover to realign the foam on the springs. I then noticed the outer rolls of springs had separated from the inner rolls. I contacted the company and was told my warranty was voided because I unzipped the cover. They said their website stated and labels on the bed warned that warranties would be voided. Using the waybackengine, I confirmed when I bought the mattress there was no warning. Also, my mattress has no such labels. Customer service was snotty and disrespectful.

The Helix mattress is a very well built… The Helix mattress is a very well built mattress that offers, in my opinion, the best customization you can find in any mattress on or offline, especially at this price. I've been recommending the Helix mattress to all my friends.

Don't order a Helix mattress I recently bought a Helix mattress with the frame and foundation. I have issues with the frame and the Helix customer service has been horrible in helping me. The mattress is just Ok. I think I paid way too much money for it. Please check out other options. since once you order from Helix, they will no longer be involved in helping you.

9 months after buying this the foam is… 9 months after buying this the foam is breaking down and I sink in terribly. Reached out to them and they will replace it if it sags with no weight on it. That is ridiculous. Better quality on my last mattress from Walmart at $400