First two i ordered one had the glass… First two i ordered one had the glass corners broken off, contacted customer service and they immediately helped me fix and replaced them. Frames are great and look really nice on my wall with my custum art prints in them. Customer service gets five stars also, very quick and respectful response. They also want to know if there is anyway they can make the experience better for the consumer. I have already ordered more and do recommend.

Since I didn’t get the right frames I… Since I didn’t get the right frames I had some extra work until I finally got the right frames. I love the product but it was no easy process

It was damaged It was damaged. Wrote an email to get it replaced and never heard back

If you are trying to sell prints, don't touch these people with a barge pole One star is way too generous! In March this year I decided to try and raise a bit of money for Ukraine. I shared a link to a photo of mine hosted by 1X.com, and told people that if they bought a print, any profit would be donated to a Ukranian charity. I wasn't expecting much to come of it, but it was something, I thought. I know that two of my friends saw my post on social media and bought a print, because they told me. One paid about $18, and the other bought one for $71 (plus a tidy $20 for shipping). I wondered why I hadn't received any notification from 1X.com. I checked the small print on the 1X.com website and realised that funds aren't disbursed for 3 months, so I assumed I would get a notification and payment sometime in June. I didn't really want to wait, so I emailed them on 10 March to ask if they could send me some kind of statement of account so I could transfer funds to the Ukranian charity immediately, knowing I would receive the funds owed in a few months' time. There was no response. I emailed again on 14 March and then 2 May. No reply to either email. I tweeted them. Nothing. I tried calling the number on the website (incredibly difficult to find but it's there if you search hard enough). I got through to an answerphone message in Swedish, which surprise surprise, I don't speak. Increasingly frustrated and suspicious, I had another look at the 'My Account' section on the 1X.com website and realised I'd missed something: when you log in, there is a section called 'Earnings'. It said there is $9.57 in my account. I also noticed it said funds aren't disbursed until your current account balance reaches $50. Given that the website takes 50% of sales, by my calculation there should be $44.50 or so waiting for me in my account, not $9.57. Some $35 or so is missing from my account. So, as if this company's lack of response to my attempts at contact wasn't bad enough, it is clearly withholding this money from my account without my consent, either with criminal intent, or through incompetence. I feel stupid that I didn't check the T&Cs properly in the first place and embarrassed that I have no way of knowing if anyone else has bought this print in aid of charity, and is wondering why they haven't been thanked. The least 1X.com can do - aside from replying to my emails - is to donate to charity all of the profits they have made by selling my print. I am fuming. Do not touch these people with a barge pole. I can see from other reviews that some have had difficulty deleting their 1X.com account. I plan to do so as soon as this matter is cleared up.

Excellent Customer Service The customer service this company provided was 1st rate, i ordered three polished chrome frames, decided I needed a fourth so I ordered it, I received a black frame instead of the chrome, they took care of me right away! I will definitely shop with and refer this company in a heartbeat!