Beware! No bed, no refund Beware! They have not sent me my bed and refuse to give me a refund. This seems to be common practice with this company if you look at company review sites. Not customer centric at all. Stay away!

Very difficult to get customer service Very difficult to get customer service. Phone calls are promptly disconnected and emails are ignored. The best way to contact is via the chat on the website. The rep could not give an expected ship date because they are out of the mattress. I will cancel and purchase elsewhere.

Beware Beware Beware! This is a German company so if you have any issues you are not covered in the UK!!! I bought an Emma mattress online and took a day off work for the delivery but the delivery company they chose didn't turn up. You can't choose your own delivery date! They then told us another delivery date and again I had to take a day off work for the delivery. Even though they say in their T&C's that they are bound by English law, when I tried to claim compensation for my lost days work they just weren't interested, and as they don't have a register UK address you can't make a claim through the small claims court!

Sleep well on another bed. I purchased my bed in December 2021 and it was supposed to arrive on 3rd of January 2022. We're half way through February and I still don't have the bed. Customer service also laughed in my face today, saying that I can "cancel" it if I want to, but this would take 2-3 months to get my money back. It's cool that you can also joke when you fail to keep your promises. Never again will I buy a single thing from Emma, competition offers same quality beds at half price.

Might be okay...if it ever arrives I ordered an Emma Climax on 11/2 over several other options specifically because of the delivery time. On the product page and checkout page it stated if the mattress was ordered by 1 PM, it would ship next day. When the mattress didn't ship, I contacted customer service and was told their website didn't show that. When I provided screenshots, I was told they didn't have the mattresses in stock, would be receiving their shipment within a couple days, and it would ship 11/7 and I would get a 5% refund as a courtesy. When shipping didn't update on 11/7, I contacted support again and was told they had contacted their shipping dept. and it would for sure ship that day. It did not, nor have I received the refund. I contacted them again today (11/8) and was again given the scripted response that they will tell their shipping dept. to ship it today. I asked why their website still shows the product will ship next day when that obviously isn't the case. When I checked again last night, I was told (on a Tuesday) maybe by Friday. At this point, I am pretty sure I have been scammed. If it doesn't ship in the next day or two, I will have to file a dispute with the bank. BUYER BEWARE. If this is their service before the mattress is even received, I can't imagine what would happen if we needed to return it or use the warranty.