Beware! No bed, no refund Beware! They have not sent me my bed and refuse to give me a refund. This seems to be common practice with this company if you look at company review sites. Not customer centric at all. Stay away!

Ok mattress, crap company. Order a mattress and a frame on or about the 2nd of February. Got the mattress in a reasonable timeframe. The frame however, I've contacted them twice, and been lied to both times, they said; "about a week" been months now. I've asked for a refund, doubt I'll get it, seems like a scummy company. For anyone that hasn't been through that before it normally involves having your lawyer contact them and push a lawsuit. Which can get expensive. Best to avoid them I think. For what it's worth the mattress is pretty decent, but there are as good or better in the same price category. As a bonus they don't have garbage customer service.

Might be okay...if it ever arrives I ordered an Emma Climax on 11/2 over several other options specifically because of the delivery time. On the product page and checkout page it stated if the mattress was ordered by 1 PM, it would ship next day. When the mattress didn't ship, I contacted customer service and was told their website didn't show that. When I provided screenshots, I was told they didn't have the mattresses in stock, would be receiving their shipment within a couple days, and it would ship 11/7 and I would get a 5% refund as a courtesy. When shipping didn't update on 11/7, I contacted support again and was told they had contacted their shipping dept. and it would for sure ship that day. It did not, nor have I received the refund. I contacted them again today (11/8) and was again given the scripted response that they will tell their shipping dept. to ship it today. I asked why their website still shows the product will ship next day when that obviously isn't the case. When I checked again last night, I was told (on a Tuesday) maybe by Friday. At this point, I am pretty sure I have been scammed. If it doesn't ship in the next day or two, I will have to file a dispute with the bank. BUYER BEWARE. If this is their service before the mattress is even received, I can't imagine what would happen if we needed to return it or use the warranty.

Amazing 10/10 👍🏻 Amazing mattress, it’s really changed my sleep for the better so can’t recommend it highly enough. Service and delivery were great too!

Appalling lack of customer service once you have bought these very expensive mattresses Ordered a premium mattress with an expected delivery date of 9th Nov. On Nov 9th received no confirmation of delivery so tried to contact customer services - no phone number available, only a contact form. I contacted customer services using the form- no response at all. Contacted customer services again, requesting to know the date of delivery. Gave my phone number and requested a response by text or phone. Stated that if I received no response I would cancel and buy elsewhere. Received no response until 5.50pm when an automated email was finally sent, with no reference to my complaint, advising that the mattress was being delivered by DPD Ireland (I live in England) and giving me the number to track against. Tried tracking using the number they gave, but the number was invalid. Found a different number on the invoice so attempted to contact DPD. Got an automated message saying they were closed. Emma mattress makes a great play about the quality of their very expensive mattresses but once you have bought, they provide no customer service at all. They could have tracked it with DPD and given me the information instead of eventually sending an automated email telling me to contact DPD. If I had known how indifferent they are to their customers I would have bought Simba or anyone other than Emma. If the mattress does not arrive tomorrow, I will refuse delivery and buy from another company which knows how to treat their customers. Totally disgusted