Might be okay...if it ever arrives I ordered an Emma Climax on 11/2 over several other options specifically because of the delivery time. On the product page and checkout page it stated if the mattress was ordered by 1 PM, it would ship next day. When the mattress didn't ship, I contacted customer service and was told their website didn't show that. When I provided screenshots, I was told they didn't have the mattresses in stock, would be receiving their shipment within a couple days, and it would ship 11/7 and I would get a 5% refund as a courtesy. When shipping didn't update on 11/7, I contacted support again and was told they had contacted their shipping dept. and it would for sure ship that day. It did not, nor have I received the refund. I contacted them again today (11/8) and was again given the scripted response that they will tell their shipping dept. to ship it today. I asked why their website still shows the product will ship next day when that obviously isn't the case. When I checked again last night, I was told (on a Tuesday) maybe by Friday. At this point, I am pretty sure I have been scammed. If it doesn't ship in the next day or two, I will have to file a dispute with the bank. BUYER BEWARE. If this is their service before the mattress is even received, I can't imagine what would happen if we needed to return it or use the warranty.

Ok mattress, crap company. Order a mattress and a frame on or about the 2nd of February. Got the mattress in a reasonable timeframe. The frame however, I've contacted them twice, and been lied to both times, they said; "about a week" been months now. I've asked for a refund, doubt I'll get it, seems like a scummy company. For anyone that hasn't been through that before it normally involves having your lawyer contact them and push a lawsuit. Which can get expensive. Best to avoid them I think. For what it's worth the mattress is pretty decent, but there are as good or better in the same price category. As a bonus they don't have garbage customer service.

Horrific customer service Horrific customer service. Both mattresses I have bought are not supportive. Replaced double after 1 month, but then didn’t collect. Had to give it away in the end. Have waited now nearly 3 months for a single to be replaced. keep just giving me excuses. Mattress is not supportive, causes a lot of back pain, and customer service just send you essays all the time but do nothing.

Beware Beware Beware! This is a German company so if you have any issues you are not covered in the UK!!! I bought an Emma mattress online and took a day off work for the delivery but the delivery company they chose didn't turn up. You can't choose your own delivery date! They then told us another delivery date and again I had to take a day off work for the delivery. Even though they say in their T&C's that they are bound by English law, when I tried to claim compensation for my lost days work they just weren't interested, and as they don't have a register UK address you can't make a claim through the small claims court!

Very difficult to get customer service Very difficult to get customer service. Phone calls are promptly disconnected and emails are ignored. The best way to contact is via the chat on the website. The rep could not give an expected ship date because they are out of the mattress. I will cancel and purchase elsewhere.