Emma Mattress USA

Greentree Drive 160, 19904, Dover, United States
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1.40
Based on 10 Reviews

5

10.00%

4

0.00%

3

0.00%

2

0.00%

1

90.00%
About Emma Mattress USA

Emma Mattress' innovative European design ensures sleepers a comfortable, cool, and supported night's sleep. Find out why so many Europeans have chosen Emma Mattress and how it can improve your sleep. The Best of Both Worlds: European Quality, American Made. 100-Night Trial 10-Year Warranty $0 Delivery/Returns

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Gary
GB

Very difficult to get customer service Very difficult to get customer service. Phone calls are promptly disconnected and emails are ignored. The best way to contact is via the chat on the website. The rep could not give an expected ship date because they are out of the mattress. I will cancel and purchase elsewhere.

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Stacy Thomson
GB

Horrific customer service Horrific customer service. Both mattresses I have bought are not supportive. Replaced double after 1 month, but then didn’t collect. Had to give it away in the end. Have waited now nearly 3 months for a single to be replaced. keep just giving me excuses. Mattress is not supportive, causes a lot of back pain, and customer service just send you essays all the time but do nothing.

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Robert Johnson
DE

Amazing 10/10 👍🏻 Amazing mattress, it’s really changed my sleep for the better so can’t recommend it highly enough. Service and delivery were great too!

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Chris
GB

Beware Beware Beware! This is a German company so if you have any issues you are not covered in the UK!!! I bought an Emma mattress online and took a day off work for the delivery but the delivery company they chose didn't turn up. You can't choose your own delivery date! They then told us another delivery date and again I had to take a day off work for the delivery. Even though they say in their T&C's that they are bound by English law, when I tried to claim compensation for my lost days work they just weren't interested, and as they don't have a register UK address you can't make a claim through the small claims court!

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Oliver
NL

Sleep well on another bed. I purchased my bed in December 2021 and it was supposed to arrive on 3rd of January 2022. We're half way through February and I still don't have the bed. Customer service also laughed in my face today, saying that I can "cancel" it if I want to, but this would take 2-3 months to get my money back. It's cool that you can also joke when you fail to keep your promises. Never again will I buy a single thing from Emma, competition offers same quality beds at half price.

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