Horrific customer service Horrific customer service. Both mattresses I have bought are not supportive. Replaced double after 1 month, but then didn’t collect. Had to give it away in the end. Have waited now nearly 3 months for a single to be replaced. keep just giving me excuses. Mattress is not supportive, causes a lot of back pain, and customer service just send you essays all the time but do nothing.

Missing order. Missing service Placed an order during Black Friday weekend for two mattresses. One arrived on dec 2. The other, with a different fedex tracking number has been in “pending” status on the fedex website with no delivery date. Emma customer service is a joke. Chat agents “won’t respond for hours”. The phone center is closed even during its listed office hours. And the email option…multiple back and forth emails over many days where they keep asking me for tracking info. Hello! You shipped it. It’s available on the fedex website with the tracking numbers you provided. Why do you keep delaying going something about the missing mattress? Wish I’d read the reviews on trustpilot prior to ordering from this absolute mess of a company. The mattress I got was good. But it’s awesome that I probably can only give it to one of my kids and not the other for Christmas. Thanks for nothing! STAY AWAY FROM EMMA

Beware! No bed, no refund Beware! They have not sent me my bed and refuse to give me a refund. This seems to be common practice with this company if you look at company review sites. Not customer centric at all. Stay away!

Ok mattress, crap company. Order a mattress and a frame on or about the 2nd of February. Got the mattress in a reasonable timeframe. The frame however, I've contacted them twice, and been lied to both times, they said; "about a week" been months now. I've asked for a refund, doubt I'll get it, seems like a scummy company. For anyone that hasn't been through that before it normally involves having your lawyer contact them and push a lawsuit. Which can get expensive. Best to avoid them I think. For what it's worth the mattress is pretty decent, but there are as good or better in the same price category. As a bonus they don't have garbage customer service.

Very difficult to get customer service Very difficult to get customer service. Phone calls are promptly disconnected and emails are ignored. The best way to contact is via the chat on the website. The rep could not give an expected ship date because they are out of the mattress. I will cancel and purchase elsewhere.