Very fast service! Very fast service! From ordering (online) to 'free' delivery in 7 days. When customer service tract the order for me, they were cheerful and very helpful. Most happy with this company!

TOTAL SCAM TOTAL SCAM. I placed an order from Canada as they said they ship here, and I paid for it. After a while I asked about it and I did actually get a reply to say they don't ship internationally (completely contrary to the website). Now that I have requested a refund my emails bounce back and their chat bot is useless. Ironically their website also says there are real people there but there most definitely ARE NOT!

No refund. Ordered logs over a month ago. They did t have them in stock and back order was a long wait. I asked for a refund. After several calls and emails, I still don’t have my refund. Poor customer services.

Ethanol fire place Love the product but not enough set up instructions like setting the glass side panels, I guessed by looking at the picture and the white cloth? I first thought it was for shipping protection then saw it is a wick like material. Does it stay like it is, rolled up, the short way which is the same length as the opening or do you cut it in strips ??? Simple ya but we are dealing with fire. More info would help. Steve

Total scam Total scam, never received product or correspondence when I attempted to reach them.