TOTAL SCAM TOTAL SCAM. I placed an order from Canada as they said they ship here, and I paid for it. After a while I asked about it and I did actually get a reply to say they don't ship internationally (completely contrary to the website). Now that I have requested a refund my emails bounce back and their chat bot is useless. Ironically their website also says there are real people there but there most definitely ARE NOT!

Stay away from vendor My order kept being push out to the point I ask for a refund. I have been waiting for months for that refund. No follow up from client services and the chat bot is of no use. I say: Do not buy.

I ordered a fireplace and never got it I ordered a fireplace and the ethanol to go with it on Sept. 19 and I have been trying to contact them for the past week. Nobody answers the phone or calls back and the emails are blocked and returned, even the reply button on their confirmation email of my order. They took my money, but have not been able to get my order or cancel the order. I believe they may be a scam site.

Very fast service! Very fast service! From ordering (online) to 'free' delivery in 7 days. When customer service tract the order for me, they were cheerful and very helpful. Most happy with this company!

Amazing Fireplace! Great fireplace, amazing price, and helpful customer service!