Ted Showalter
GBI ordered a goodman 5 ton split heat… I ordered a goodman 5 ton split heat pump unit and 12000 btu mitsubishi heat pump minisplit. was told they would be here last Friday or Monday which was yesterday and then when I called today to check on Mike said they had just been shipped from the warehouse today. Mike went on to say they have issues shipping unit on time and doesn't know why they don't fix the issue. So buyer beware about what they tell you and I haven't even gotten my units yet so hoping nothing is wrong with them. But I will not be ordering from them again due to shipping issue that they make you pay extra to get.
Alsome
GBCustomer service is great Customer service is great. My needs were taken care of and the order was verified by them to make sure I was ordering the correct replacement. Will continue to do business with them
Dan Fandavro
GBI'm very happy with the experience I… I'm very happy with the experience I had ordering from Budget Heating & Air. The products arrived as described. Shipping was relatively quick considering the items were shipped from Texas to California. The price was the best I found and I had researched for quite some time. Any question I've had all along the way was promptly answered. I had some minor shipping damage that wasn't the company's fault, but they were very helpful in getting it resolved. I also had a technical question that was promptly answered, and was accompanied with a series of technical manuals which my installers we're grateful for. Vick, my salesperson was able to quickly Cobble together a package unit even with the current supply chain issues. Matt, who helped out with the shipping issue and Trent who helped with the technical question have all been great. I will definitely look to them first for any future HVAC needs.
Rolland Lucas
GBThe unit itself and staff were all… The unit itself and staff were all great. However I drove over an hour to pickup the unit myself and was still charged for shipping. I think that it’s miss-stated as shipping but is likely some other fee. Either way it was significant and unexpected.
Aldo Moreno
GBExcellent experience with this… Excellent experience with this business. They helped me find a unit and had it shipped within 5 business days when all the other places told me 2 to 3 months. I would definitely come back when in need of a similar unit. 3 ton Bard wall unit