Return / Exchange is the worst Unfortunately, the belt sizing seems to be different which may be an error on my part. But the exchange process needs to be improved. I had to follow up twice on my return/exchange and I’m still awaiting a confirmation for correct shipment. Great product but something is missing from a service standpoint.

beautiful pack This pack is beautifully made and carries very securely and comfortably! I'll be using it to carry supplies for my day job as an office nurse, while commuting by bike or foot. Tomorrow will be its first day in action. I would like to offer one suggestion, and that is to make available as an accessory some sort of removable support for beverage containers that could fit in the main compartment.

Exemplary customer service as always... Exemplary customer service as always. As a repeat customer the level of personalization and service I am delivered by all of the folks at BillyKirk stands above the rest. Quality Products, Durability, and Great People. Purchased a few personalized gifts for the holidays that are sure to make ppl smile. Thanks again !

My first, but not my last! My first bag is the tote in hunter green, but it will certainly not be my last! Well made, good materials, good price, and fast shipping. I can't wait to pick my next Billykirk!

Neighborly I ordered a bag online, but I live near the Billykirk studio, so they called me and asked if I’d prefer picking it up there, saving me any delay and shipping costs. Excellent experience, beautiful product, and downright neighborly. Fan for life.