Innovative customer service Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well. I can recommend the Real Leather Company without any reservations.

Incredible quality The workmanship and quality of materials gone into the bag is fantastic. The Real Leather Company clearly put a lot of pride, love, and thought into their products. And you’re not paying silly money so some trendy company can pay celebrities to endorse their inferior products - you’re paying a very fair price for a product that will essentially last a lifetime. Highly HIGHLY recommend.

Excellent Customer Service It’s so nice to actually communicate with someone live and work through your respective situation. Liz Duron was a pleasure to work with.. she was prompt, professional, and solution oriented. I was sent a new buckle to replace a defective one. I strongly recommend The Real Leather Company

The post office lost the bag I ordered The post office lost the bag I ordered. Danelle from customer service was patient with me. Considering how angry and frustrated I was, she was a trooper in helping me resolve the situation. After a month of trying to find the bag with no resolution, the Real Leather Company replaced the lost bag. This is the second time I have ordered the bag as a gift for my son, and he loves it.

Veri excellent service and delivery… Veri excellent service and delivery very fast.. good quality leather product.. recommended this company seller a name you trust. And Thank you very much for Liz for help me place order and delivery