Very Happy Customer... I just happened to find The Real Leather Company online looking for a well made leather backpack. After doing some research, I took the plunge. I couldn't be more satisfied. The bag is better than I could have imagined. It's well made. The classic leather look is exactly what I wanted. I highly recommend using The Real Leather Company.

The post office lost the bag I ordered The post office lost the bag I ordered. Danelle from customer service was patient with me. Considering how angry and frustrated I was, she was a trooper in helping me resolve the situation. After a month of trying to find the bag with no resolution, the Real Leather Company replaced the lost bag. This is the second time I have ordered the bag as a gift for my son, and he loves it.

Beautiful Bag & Perfect Gift I bought the Coffee Tasca bag as a birthday gift for my boyfriend, and he absolutely loved it! It's such a beautiful color and the perfect size for everyday use since it's not too small or too big. He was tired of carrying everything in his pockets, so it was the perfect gift for him. He especially loved that the zipper opens at the top for easy access. We love it! :)

The Real Leather Company shows what… The Real Leather Company shows what real customer service is all about. I had a small issue with a new duffel bag sending them pictures. They responded within 24 hours and took care of the issue immediately. I recommend them highly not only for their customer service, but for the quality of their products!

Stellar and Thoughtful Customer Service I had a small issue with the bag that I ordered and when I inquired about a repair or replacement, Liz provided stellar customer service. Given the complexity of the issue, she provided thoughtful, genuine concern, provided accurate timelines and explanations of next steps, and kept me in the loop every step of the way. I particularly appreciated that she didn't promise the world right away and asked for details about the issue. Along with such a positive experience, It made me feel like the company cares deeply about their customers and craftsmanship, while also being a good steward of their resources. My experience made me incredibly glad that I made my purchase and I am happy to tell others about my great experience.