Leah Abrahamson
GBHave a number that works to contact… Have a number that works to contact you! It’s so frustrating to have to wait until you reply back to my email… also make returns easier and less of a hassle.
Mike Brundidge
GBI ordered "loose fit" leather pants… I ordered "loose fit" leather pants size XL. The price was low compared to leather pants I'd bought in the past (Wilson). Upon receipt I was satisfied with the quality feel of the leather. My issue was with the "loose fit". I regularly buy size 40-42 jeans, chinos, even dress slack to accommodate for my athletic lower body (larger thighs). Loose fit is my thing, I don't do tight. I could hardly pull these pant on they were so small. I measured the waist and it was 38". In retrospect, size 2XL or even 3XL might be needed in order to get a "loose fit" look and feel. I typically dont mind altering the waist in these situations. USA staff were responsive to my email inquiries in terms of exchange. A 70% refund was offered as the return process sounded arduous and kind of costly (Not sure what to do with pants that don't fit). I did agree when a $25 coupon was included with the refund offered. I will order the larger size 2XL, if they have one. Here's hoping.
Chris H
GBI recently order the brown leather Saul… I recently order the brown leather Saul trucker jacket from USA leather. The customer service was excellent and the quality of the product what exactly as described. I would definitely purchase additional products from USA Leather.
Kayla Duggan
GBDo not ORder from this company, fake. The jacket I ordered was 3 sizes too small poorly made fake and not what I ordered. The website says money back guarantee and free returns, that hasnt been true for me. I’ve been trying to get return label for 2 months they email me back with 3 options to get a different jacket or pay a restocking fee of 37.95.. or have store credit minus restock fee. I’m not paying to stock this item it shouldn’t be sold in the first place.
Kathy Thompson
GBWell made jackets I wanted to write this review because I had such a nice experience with USA Leather Jacket’s customer service. The jackets I ordered were nicely made but the material didn’t work for me. I had to return them and I received a full refund with a voucher for future orders. I was very impressed.