Ordering was easy Ordering was easy Staff was responsive and helpful, both in a timely manner. Our 75" mirror was packed with care. All in all, excellent service from start to finish.

I selected a 60 x 30 framed mirror for… I selected a 60 x 30 framed mirror for my vanity, carefully considering the frame style's compatibility with my faucet. Aware that the space between the faucet and the mirror couldn't exceed 2 1/2 inches, I ordered multiple samples, but none arrived. After contacting Mirror Lot, they informed me that my order hadn't been received. Upon reordering, the samples still failed to materialize. When I spoke with a Mirror Lot representative, they provided the inch measurements for the options I was considering. I specifically needed to ascertain how far the mirror would extend from the wall towards my vanity, a figure not readily available on their website. However, upon arrival, the frame measured 3 1/4 inches instead of the 2 1/2 inches I required. Frustrated by the inability to place my order online due to the missing samples, I resorted to ordering over the phone. Although the mirror itself is beautiful, it didn't meet my expectations. My husband and I were forced to adapt by adjusting the positioning of our vanity lights and mounting the mirror higher than anticipated. I find the company's handling of sample orders and discrepancies in their posted dimensions disappointing.

After receiving our first mirror order… After receiving our first order completely damaged by the shipping process, I contacted customer service for assistance. Shawie M. went above and beyond to remediate the issue and we are very satisfied with the replacement mirrors. Thank you Shawie for your excellent care and customer service to resolving our issue.

The product was done as advertised and… The product was done as advertised and delivered as and when it was promised. The instructions for assembly were clear and understandable. A job well done!

Picking out the right frame was easy… Picking out the right frame was easy with the large selection of options. The ordering process was simple. However, on the day our mirror arrived and upon opening the box we discovered that it was broken during shipping. MirrorLot was going to ship a replacement but we chose a refund.