I ordered my grill on line on a Monday… I ordered my grill on line on a Monday and received it on Friday. Unpacking was easy,as well in putting it together. Thank you for your quick response.

Fast shipping Fast shipping! Item was a promised!

The Napoleon F365 (propane) grill is …well-built and sturdy! The Napoleon F365 (propane) grill was recommended by a friend as well as BBQ Authority for the purchase. No Tax and free shipping was a plus for me. When I placed the order, the rep said it was on back order but they’d do their best to get me one asap. 10 days later it was delivered boxed and palletized right to my garage. I put it together the next day and quickly realized it was a well-made grill. The instructions could have been drawn a little clearer but if one takes their time, you’ll get through it ok. I haven’t “seasoned” it yet because of continuous rain but this appears web a straight-forward process. I believe you’ll be very happy with this grill…the drip pan and tray are designed for easy removal and cleaning.

Excellent customer service Great company to work with from start to finish. A special shout out to Melanie and Marisa for helping us out and accommodating us by holding our grill until our new house was ready. You went above and beyond our expectations and we really appreciate it. Can’t wait to try our new Napoleon grill!

In stock, great price, free shipping! Had the model I wanted in stock at a great price, included free shipping. Shipment arrived in perfect shape - banded and strapped to a pallet. Have not opened the package yet but from the outside it appears to be in great shape.