Make sure you don't want to return! Company sent the wrong parts. When discussing with them how to return and get correct part sent, they convinced us to modify one of the pieces and send back the second. We never got our credit back and they have just stopped responding. You cannot get ahold of a human being when you call. You can leave messages or email them/respond to tickets but they never respond. We have been waiting 4 months still nothing. I have sent messages through their social media platforms and did not hear back.

I ordered wood custom built shutters… I ordered wood custom built shutters painted black. The order was received ahead of expected completion. The shutters were in good shape with a couple of minor areas requiring touch up paint. The hardware was not received, although the delivery noted a hardware delivery. I contacted their customer support to verify status of the hardware and to obtain touch up paint. They answered my call quickly, verified the status of the hardware order and ensured it was sent, and also provided the touch up paint. I am very pleased with the result and the service.

I could not find what I was looking for but, I found something better. I could not find what I was looking for online, so I called, and the associate was able to find a suitable substitute. Actually, an even better product than I was looking for.

Fantastic Experience Overall. Had been looking for a specific type of corbel for over two years. Couldn't find one with a modern look and size needed. Architectural Depot was able to custom-size one of their designs to fit my project. A phone call to customer service provided a discount code as well. (Did not originally show up online as was a custom order) Had the finished product within two weeks of my order.

Fantastic selection of woodworking… Fantastic selection of woodworking products for my recent project, using American Walnut. ArchitecturalDepot had everything I needed, with more options that I'll be using for future projects. Communication is top notch, I couldn't ask for better. My recent order was nationally back ordered, but I was informed regularly with any update. All of my purchases have been packed with extreme care and arrived undamaged. 10/10 would recommend to anyone in need of what they offer.